Tutor
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3 Messages
Address update disabled
HIGHLY FRUSTRATED!!! 2 nd home which was disclosed when service was initiated, already have service at primary home with direct tv. System will not let me send bill to different address than where the service is provided. Spent over an hour on the phone and apparently rep didn’t update as they said they had because I received an e-mail I need to update my billing address however no reply e-mail to at&t available.
Accepted Solution
Official Solution
4Lakepeeps
Tutor
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3 Messages
4 years ago
I wanted to update the forum, this issue has finally been resolved thanks to this forum I didn’t have to spend FOREVER on the phone. Thanks AT&T!
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DIRECTVhelp
Community Support
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17.2K Messages
4 years ago
Hey @4Lakepeeps,
Let us see if we can help!
Have you tried changing your billing address via DIRECTV.com?
Let us know if you have further questions!
Rury, AT&T Community Specialist
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4Lakepeeps
Tutor
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3 Messages
4 years ago
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DIRECTVhelp
Community Support
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17.2K Messages
4 years ago
Hi @4Lakepeeps,
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM and reply to my message with the requested account details. We look forward to your response and the opportunity to help you!
Lafayette, AT&T Community Specialist
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