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Tickedgranny's profile

Tutor

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4 Messages

Wed, Apr 4, 2018 9:25 PM

Billing not getting combined

For months and months I've tried to get my bill combined.  Almost every month I call trying to get it resolved.  Going on a year now.  John - [edited for privacy – please do not post personal information] was just the most rude and difficult 'manager' I have dealt with.  So unfortunate a company this size does not have the means to correct an issue in a month or two months time.  Color me super frustrated.  

DIRECTVhelp

Community Support

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16.8K Messages

5 years ago

Hello @Tickedgranny!


I am sorry to hear you encountered this experience while trying to resolve a billing issue . I’ll be more than happy to help you with this process!


Combining your bills is an excellent and convenient way to manage your services in one account. This option is available for:


·         Wireless customers who also have U-verse TV or DIRECTV service

·         DIRECTV customers who get new AT&T Internet or Phone service     


I’ll be sending a private message to address any issues concerning to this topic. Please be on the lookout in your Forum’s Inbox for more information.


Have a wonderful day!


Anabel, AT&T Community Specialist


Tutor

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4 Messages

5 years ago

Again rec'd a separate bill. It was not combined this time as John insisted. 1043JB was so rude but I had hoped he was right in that it would be corrected. But it wasn't. I do believe the wrong address at the top of the bill vs the right address at the bottom could be the reason the bills are not merging.

Tutor

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4 Messages

5 years ago

Still rec'd separate bills.
Someone left a voice mail, but it was so muffled we could not understand what was being said. Only know it was from AT&T because of caller id.

Tutor

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4 Messages

4 years ago

Continue to receive a separate bill. Thought it ironic that there is a splash saying AT&T is combining bills on the AT&T payment page but yet I continue to receive a separate bill even tho I have been asking for them to be combined all year. Something just is not right.
I've offered my suggestion of the bad address keeping them from being combined but no one is paying attention. I would like a response.

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