Charged for both satellite and streaming over a year
Should I attempt dispute resolution or take them to court somehow? I just discovered that even though I chatted online with DIRECTV to switch from satellite to streaming over a year ago, they never cancelled my satellite account. They have been billing me for both the whole time, one as ATT and the other as DIRECTV Streaming. Now they are saying you have to call to cancel. I’m like why would I call DTv when I am chatting with DTv? This seems like a huge mistake on their part. I want to see the chat log but they say you have to dispute to get them to look at that. Tired of everyone’s I competency. I am along time customer. Don’t screw me over. This is over $2400!