Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Feb231951's profile

Contributor

 • 

1 Message

Sat, Nov 19, 2016 2:17 AM

Charges without consent

Why does direct tv think it is ok to charge  a $25 fee for "advanced receiver'' without my authorization?

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17K Messages

6 years ago

The $25 Advanced Receiver fee, covers HD, DVR, and Whole Home DVR services. If you have at least one HDDVR (Genie counts) it is a required service as should have been disclosed not only when you placed the order, but your order confirmation would show it as well so you would be informed before the equipment is received and activated. The only way not to pay for any receiver services is to have SD non DVR for your equipment. You still pay $7 (current cost) for each authorized tv beyond the first no matter what kind of box it is.

shannon02

ACE - Expert

 • 

17K Messages

6 years ago

When you signed the work order you agreed to the terms and conditions of the contract which includes the $25  advanced receiver  $7.00 a month additional TV fee.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.