Collection for equipment return during pandemic
I moved in December of last year and managed to cancel my account around Mid January. Before I was able to return my equipment, my state began to enforce a stay at home order. I spoke with a few representatives in ATT collections and they all stated that I would have to drop my equipment off at UPS and there was no other way to return my equipment. Well, I received a notice recently that I have a new collections account from yup, you guessed it, ATT. I'm beyond (Edited per community guidelines). I called the ATT collections team and informed them of my previous conversations and they stated there was nothing they could do because the account is now in collections. I asked about the record of previous calls and they stated again, there is nothing they can do. Well, apparently even though we were in a stay at home order from the government, they still wanted me to walk into a UPS and return their gear even though during the conversations with their team they stated the usual corporate (Edited per community guidelines). Well work with you, we understand the current environment, etc....Any suggestions?