Contributor
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2 Messages
Combined billing doesn't ever work. Been trying for 1 year to get directtv bill combined with AT&T
I have been a DirectTV customer for 20+ years. I have also had AT&T internet and home phone service for over 12 years. In November 2016, I bought a cell phone from AT&T and at that time asked for all the services to be combined into a single account for billing. After a year, I still get a DirectTV bill separately on the 7th of every month, even though everything says the accounts have been combined. I got a physical letter in May 2017 saying that the bills had been combined, and the online screen says that they are still in the process of being combined. I've called the billing department every month since May 2017 (now November 2017) and been told that they were unable to see any issues, but would put in a request to combine the accounts and that I would not get any more separate DirectTV bills. That has been false. I can't believe that there isn't someone at AT&T and direct tv that can figure out what keeps triggering the separate billing on my accounts, but I have yet to find that person. Any ideas?
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Official Solution
thomascgty
Associated Member
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99 Messages
4 years ago
One of the requirements on combined billing is that the DTV account should be zero balance.
During the process of combining the billing statements, if one of the two accounts becomes past due ( I am not stating yours became past due), then the combined billing request will be cancelled.
Just an FYI on combined billing. The due date that will be followed on combined billing is the ATT due date not DTV due date as ATT will be the one that will be collecting the payment for both accounts.
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thomascgty
Associated Member
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99 Messages
4 years ago
Combined billing requests are done via ATT customer service agents, ATT phone 800.288.2020.
Unfortunately, there is no way for DTV agents have no way to submit combined billing requests as it is only done via the bundle partner like ATT.
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Directvbilling
Contributor
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2 Messages
4 years ago
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