CONTINUOUS Billing errors for 4 straight months and now equipment problem
I am in desperate need of a supervisor to contact me. I would LOVE to talk with the owner of the company, but we all know that's not happening! I am so tired of having to deal with DIRECTV incompetence!! I have spent numerous HOURS on the phone during the past 4 months. Every time my monthly bill arrives, there is something incorrect. Every rep I have spoken to tells me they now have the bill correct. THEY LIE!!!!!!!!!! It is ABSOLUTELY RIDICULOUS that I have to call every month, when I receive my bill, because of DIRECTV incompetence. Just when I think everything it correct (after 4 long months and hours of calls to reps), I get an email from DIRECTV stating they are mailing me a box to send back my equipment in. I then get the box in the mail. Finally, I get a letter stating "if equipment is not retuned in 21 days of the date I called to disconnect my service, I will be charged $135 per HD or DVR receiver". WRONG AGAIN!!! I never called to disconnect my service. No matter who I speak with, I am promised that everything is now correct. As I stated earlier, every INCOMPETENT rep I have spoken to since June has lied. They have not corrected the issue - might I add - the issue which is THEIR FAULT every single time. My heart races, I get a headache, my blood boils - every time I have to contact DIRECTV!! Your INCOMPETENT reps are going to cause me to have a heart attack!! I do hope a COMPETENT individual will reply to this and FINALLY correct all the wrongs the previous reps have done for the past 4 months! If needed, I can provide the "names" of each rep I have spoken to and the date and time of each conversation.