Customer service hung up on me
I have called 800-531-5000 two times this morning to discuss having a $45 discount that ran out reapplied on my bill. The first rep said he would send my request to management and if I haven't heard back within 3 weeks to call back. I said I wanted to address this issue today so he gave me a number to "Promotions" which was actually a different company, Century Link, which bundles my bill. Century Link told me to call DirecTV which makes sense so I called back. The second DirecTV rep told me there are no discounts so I asked to speak with her manager. She then hung up on me. This has now been a 1 hour process where I was directed to a different company and hung up on. I'm not sure what I should do at this point.