Direct TV NOT doing it's Job!
We cancelled our Direct TV 2 weeks ago, and we were told that we would receive the information and packaging for return of our old equipment in 3 - 5 days. After 6 weeks we talked to another rep that said all we needed to do was return the access cards and we would receive a green envelope in a couple of days. Then we talked to another rep after a couple of days that said the he would take care of it.
Direct TV reps are NOT doing their jobs, and we have NOT received any return information, package, envelope or even an email.
We believe Directv will attempt to charge us for the equipment if not returned, and will not provide the refund that we have comming.
There is NO email address to contact, and the agents seem to be incompetent. (either in India or Mexico, I'm not sure)
What am I supposed to do?
I can not recommend Directv to anyone with the treatment I am getting. I find this unacceptable.