Does Directv secretly renew contracts without customer’s consent
I had a rental house where my renters paid the monthly fee for directv. When new renter moved in she didn’t want the services. I moved them to my house so I could finish my contract. I have been a member since August 2015. Imagine my surprise when a manager (who was very rude and very disrespectful) told me my contract end in 2019. Apparently he said I upgraded my equipment therefore they extended my contract. I never had any conversation with anyone about extending my contract. I am so suprised that in this day in age companies treat customers like that and expect them to continue using them. Could you help me understand how they can get away with lying. Never received any information on contract extension, never talked to anyone about contract extension. They are actually trying to force me into another 2 year contract. Shocking.