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Sunday, December 2nd, 2018 12:49 PM

Early Termination Fee - Upgraded Equipment

Need clarification on early termination fee on upgraded equipment.  I’m a long time DirecTV customer, and I understand that upgraded equipment automatically triggers a 24 month contract.  I spoke with a DirecTV retention specialist last summer and they mentioned that, because I was a long time loyal customer that a cancellation for me would incur a $10/month charge for every month left on my contact, not the standard $20/month charge.


 Furthermore, I read recently (can’t find the link) where upgrated appointment installation incurred a $10 month charge/month cancellation, not the standard $20 a month.


Can anyone confirm either of these?  Thanks 



Accepted Solution

Official Solution


Community Support


17.5K Messages

4 years ago



The standard fee is $20 per month, however, there are some exclusions. It sounds like getting the fee lowered is something that's specific to the Retention department, as the fee remains at $20, even for long-time customers.


If you have any other questions, let us know.


Aminah, AT&T Community Specialist


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