Hate this service

Unless they prepaid three months and got the free device. 

If no payments were made you wouldn't have service

Then they wouldn't have needed to make payments and it would have been cut off in may

Depends on what day in February they signed up that determines their billing cycle. We’re in May now so they might get charged sometime this month. 

What service do you have because you said that you signed up for autopay but directv now is autopay either way you look at it. You might be referring to directv satellite service and not directv now their online streaming service. 

If your DirecTV and Internet are on separate bills as normal, then go to www.directv.com and log into your account to verify auto bill pay status. You can even enroll into auto pay there if it didn't take effect in February, and pay any past due of course.

If your DirecTV and internet bills are combined (they are still separate accounts of course), then you need to contact your internet provider (AT&T, Centurylink, etc.) regarding any past due and to make sure you are setup for auto bill pay. Most of these companies allow you to setup auto bill pay through the website as well. Just remember that some the change only affects the next bill, not any existing bill or past due so you may need to make a one-time payment to be caught up.

Whenever setting up auto bill pay with any company, verify that the following payment does go through to avoid this kind of situation. Even afterwards, being on auto bill pay will not excuse you from reading the info on the bill or being aware if the amount goes onto your credit card bill (or deducted from your bank account if debit card). Auto bill pay is a nice convenience, just be more attentive to your finances so you don't discover something months later.