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New Member

Monday, April 6th, 2020 6:30 PM

How can we put our DIRECTV on vacation hold?

I live in Canada and have a Direct TV account in Naples Florida. We will not be returning until later this year. Is there any way we can put our account on a vacation hold? Is there a number where we can reach customer service because the 1-800 number does not connect from Canada?

Accepted Solution

Official Solution

ACE - Expert

 • 

20.6K Messages

4 years ago

DirecTV is United States only so cannot receive calls from out of country. But with the new owner AT&T that has to support people out of country, you can call AT&T's international support line and should be able to get transferred to a DirecTV department. Just be prepared for the long hold times as many call centers are closed for Covid-19.

https://www.att.com/help/international.html

Call +1.314.925.6925 (free from your AT&T wireless phone).

So you are aware, vacation hold (suspend) is now $7 a month. Listed in the fees table, but not updated on the support page yet. Everything else about how a suspend works remains the same.

https://support.directv.com/account-management/2430


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