New Member
How can we put our DIRECTV on vacation hold?
I live in Canada and have a Direct TV account in Naples Florida. We will not be returning until later this year. Is there any way we can put our account on a vacation hold? Is there a number where we can reach customer service because the 1-800 number does not connect from Canada?
Accepted Solution
Official Solution
Juniper
ACE - Expert
•
19.3K Messages
3 years ago
DirecTV is United States only so cannot receive calls from out of country. But with the new owner AT&T that has to support people out of country, you can call AT&T's international support line and should be able to get transferred to a DirecTV department. Just be prepared for the long hold times as many call centers are closed for Covid-19.
https://www.att.com/help/international.html
So you are aware, vacation hold (suspend) is now $7 a month. Listed in the fees table, but not updated on the support page yet. Everything else about how a suspend works remains the same.
https://support.directv.com/account-management/2430
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