How do I go about retrieving rewards card?

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@madean88 wrote:

I have not received my $100 rewards card after being with Directv/ATT for 3 months. How do I go about retrieving this?

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You need to contact the reward center ....

https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325

Hopefully the correct rewards amount is documented in your order confirmation. 

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@madean88 wrote:
I've gone to the rewards center and it doesn't allow me to log in and says
my account # hasn't been found. I've been on hold trying to contact the
rewards center for 40 minutes.

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Be patient and stay on hold until they connect. They're the only ones that can help you with this. 

What does your order confirmation say about the reward amount?  If it's not documented there, then you're probably out of luck. 

If it's NOT on the order confirmation email then it WASN'T ordered and you won't get it. More than likely it wasn't added and that's why the rewards center can't find your account number