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StellaRem's profile

Contributor

Sunday, July 7th, 2019 10:34 PM

I haven't been able to cancel

It's nuts but I haven't been able to cancel my account. I had recently called to renegotiate my rates and was promised a discount, a month later, it turns out my discount wasn't applied. Called back and was told even though I was promised one, they wouldn't be doing a discount. So I canceled my account. Rep told me it was done. No email confirmation. Rinse and repeat 2 more times. 

 

Does anyone have an escalation path I can take to actually cancel and get a confirmation? What's happening at att that this is happening with accounts? 

Accepted Solution

Official Solution

litzdog911

ACE - Sage

 • 

44K Messages

4 years ago

There's only one path to canceling DirecTV services ....

Call them at 1 800 531 5000

Say "cancel" at the voice prompt


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