Need help with my Directv account.
I signed up with AT and T at the beginning of November, about month before I moved to another city. I got Directtv, high speed internet and a home phone. On 11/24, I got the equipment delivered - 2 small boxes and one main box- and a dish temporarily set up on cinderblocks. They were not able to hook up any other services as there was a cut fiberoptic cable somewhere between the station and my house so I was without phone and internet for over three weeks. Later the next week, I get a call from the tech and Directtv dish was going to be put on the roof, invalidating my new roof warranty and I stopped the install to discuss it further with Directtv and come up with another type of install, on a pole. The customer service rep I spoke with on the phone told me that was purely for cosmetic reasons (not being from the US she didn't know what a $15,000 roof warranty was) and that it was going to be put on the roof regardless and I told her no, to cancel that so my husband and I could take to someone about another place to put it. I was given an appointment date, waited all day and no one showed up. I called to find out and was told there was no appointment on record but that they would be out 12/9 to install.. I went into the AT and T store the next day and canceled everything. The customer service rep talked to me about Uverse and I did sign up and got it all installed THE NEXT DAY.
So this past week, I get a bill from Directtv for $482. I called and found out MY DIRECTTV WAS NEVER CANCELED. I spoke to the lady and she looked at the account and did tell me it was going to be zeroed out but it took going in again to the store to get it to that as I GOT ANOTHER BILL. Now I get an 'equipment recovery kit' which was a letter detailing how to box the directv stuff up and send it back but they have me down for THREE small receivers instead of TWO. I ONLY GOT TWO SMALL AND ONE LARGE.
So, totaling up the time I have spent since the beginning of November to set up my account, going in to the store to contest this and being on the phone, I am up to around 20 hours of trying to get simple service up and running, bad service out of my life and the equipment returned to the company. I just want this over. I am so upset over this and have actually cried about it - my stepmother is in the final stages of kidney failure and I have had surgery- I shouldn't have to deal with this horrible situation, especially at Christmas.
The people at the store in Wilmington are so nice but even they are frustrated and are shocked at how bad this has gotten. Please help me.