NFL Sunday Ticket keeps being added to my account
This is an incredibly frustrating issue I've now had to call about FIVE times.
When I first signed up for DirecTV a few years ago they gave me the NFL Sunday Ticket free for two years.
After those two years were over, I called to cancel it. When the 2021 football season started, it was "auto-renewed" to my account despite me not ordering it.
I called and they removed it and issued a refund for the month I was charged.
When the 2022 season started this year, it was once again "auto-renewed" but because I was on auto-pay with my internet provider (who bills me for DirecTV) I didn't notice until two months went by.
I called and the support person said it would be renewed and I would be refunded. Two weeks after that call, I received an email stating that the NFL Sunday ticket had been added to my account.
I called back and the support person assured me it would be removed this time but initially refused to give me a refund because of how far into the season it was (now three months). We went back and forth with me repeatedly asking why this was added to my account when 1) they have no record of me requesting and 2) they DID have a record of me calling multiple times to have it removed. She eventually "spoke to a supervisor" and said I would be refunded.
It's two weeks later and I just received ANOTHER email saying that NFL Sunday Ticket had been added to my account and I still don't have a refund for the first three months I've already been charged for (and I assume I will be charged for a fourth before this is resolved).