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New Member

Tue, Jun 2, 2020 12:12 AM

Please tell me how to tranfer the balance of my reward card to my personal bank account

Transfer balance of my reward card to my personal bank account

DIRECTVhelp

Community Support

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12.1K Messages

1 y ago

We're happy to address your question, @eileen1657.

 

Reward card funds cannot be transferred to another source. They stay on the card until they're spent. If you have any other questions or concerns, we'll be here for you.

 

Aminah, AT&T Community Specialist

New Member

9 m ago

How can I request a Bank Transfer of funds to our US bank account on an AT&T Prepaid Mastercard that we received as a Refund of Credit on our Final Bill?

TexasBrit

ACE - Expert

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13.4K Messages

9 m ago

Call the customer service number on the back of the card to see if its possible.

New Member

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1 Message

1 m ago

The information I have received with the prepaid card refund states to go online to move your funds to your US bank account.  When I call the telephone number on the back to the card as suggested, there are only 2 options, to get the card balance or report the card stolen, missing, or not received.  There is no option to speak to an agent.

Juniper

ACE - Expert

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14K Messages

1 m ago

@cheiffan 

Well if instructions say to go online and you call and don't have an option to speak to an agent, then you have your answer. Though if you are calling today, I would wait until normal business hours on Monday to be sure.

Otherwise use the card as it is. I do miss when refunds went directly back to the card/bank account being used with DirecTV instead of the prepaid card.


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