Community Support
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620 Messages
Property Damage Claims
Helpful information for Property Claims with AT&T
Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to track a claim filed by an AT&T representative or file a new claim, we’ve got you covered.
Claim Information
AT&T claims are handled through Sedgwick, our claims administrator. Claims are filed by:
- AT&T employees – If an AT&T employee comes across a situation that they believe needs addressing, they file a claim directly and provide you with a claim number for follow-up.
- Property owner/customer – Property owners can file claims directly through the Claim center.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.
Note: The Claims Center and Sedgwick do not handle claims for lawn claims and repair, but they can provide you with correct information for reporting issues.
File a new claim
If you need to file a new claim, have the following information available:
- Location – The physical address or GPS coordinates for the location where damage occurred.
- Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.
Once you have the information together, contact us at 800-288-2020. A representative will:
- Document your information
- Assign you a claim number
- Forward the claim to our claims administrator
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
The claims examiner will:
- ask you questions about the damage
- provide you with a location to send your photos
- request you get an estimate for site repairs
- come to your property to complete the claims process.
Track an existing claim
If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up,
- Call 855-365-4976
- Visit www.mysedgwick.com. If you have not registered for the site yet, choose register as a new user and follow the steps.
David, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
parthasas
Tutor
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6 Messages
4 years ago
Great ! so, I called the number and they say my claim # doesn't exist and they cannot find any information. what should I do now ? Start the process of filing a claim ?
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tgreaves
Former Employee
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1.5K Messages
4 years ago
@parthasas im sorry you have to restart the claim process. Once you start the claim again, get that claim number and call the number back right away. You want to make sure you get this processed asap. If there are continued issued, i'll reach out to some admin to try and get this fixed from their end.
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parthasas
Tutor
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6 Messages
4 years ago
Thank you for your assistance. I called the claims center and put in a claim. They took in my information and told me there is no claim number generated until I send the information packet with the details I was asked like description and photos of the damage. I will have to wait for the email and a packet in the USPS mail to respond back.
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tgreaves
Former Employee
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1.5K Messages
4 years ago
Did you fill out the information package the first time? Before sending it back to them, take photos of the package prior to mailing back to them. So you have additional proof
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parthasas
Tutor
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6 Messages
4 years ago
I will do it. Thanks again for your assistance. I will keep you updated about my case, if you are in-case interested 🙂
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tgreaves
Former Employee
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1.5K Messages
4 years ago
I am, I always like to follow customers in a non stalking manner to hope we can get a suitable outcome for you.
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Christina611
New Member
3 years ago
If a Directv technician installed a dish on the roof of my house but didn’t apply any sealant to the holes made and I now have water damage to my roof where dish is installed and the room below it has water damage to ceiling as well.
where and how do I file a claim?
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mdlipton
New Member
3 years ago
I have called the Claim Center 4 times and have had no response. I have provided all of the information requested so am wondering how to proceed.
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DIRECTVhelp
Community Support
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17.1K Messages
3 years ago
We're here to help @mdlipton.
Could you please provide us with more details, what type of claim center are you referring to? Please let us know so we can better assistance you.
Charles, AT&T Community Specialist
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DIRECTVhelp
Community Support
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17.1K Messages
3 years ago
We're here to help @mdlipton.
Could you please provide us with more details, what type of claim center are you referring to? Please let us know so we can better assist you.
Charles, AT&T Community Specialist
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stribble
New Member
2 years ago
I need to speak with someone from ATT about the property damage at my home from the lines hanging too low. NONE of the numbers on this page direct you to someone who can help. There is no clear place to get response on a claim or file a claim.
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skeeterintexas
ACE - Expert
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296 Messages
2 years ago
@stribble Did you see my reply on your other post?
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srgarrison
New Member
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2 Messages
1 year ago
Good afternoon, I need a physical address and telephone number for DIRECTV damage claims, which I am being directed to by MASTEC:Esis after receiving my claim on behalf of AT&T. This has been going on since last year. Please help. Thanks.
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Juniper
ACE - Expert
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18.1K Messages
1 year ago
@srgarrison
(You posted to a thread about a different situation. Moved you to the property damage claim info thread).
The start of the thread is official info from AT&T/DirecTV. Their claims are handled through sedgwick. You can check online or call the number they have listed.
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DIRECTVhelp
Community Support
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17.1K Messages
1 year ago
Hello, @srgarrison.
At this moment, there is no physical location for the Property Damage department or MASTEC. However, you can get in touch with them at mastecaglfnol@esis.com.
Sebastian, DIRECTV Community Specialist
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