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tomlay's profile

Contributor

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5 Messages

Friday, March 22nd, 2024 3:54 PM

Reward NOT Available

I signed up online for DirecTv Satelite.  Installation was in early January (according to Customer Service).  I have yet to receive any information on my $200 reward call.  The Customer "Care" agent says there were no reward available at that time.  I am absolutely sure that there was a $200 new customer reward available at the time.  How do I go about getting this promised reward?

Community Support

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19.9K Messages

2 months ago

Hello there, we are sorry for the misunderstanding about the reward card. Please see your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist

ACE - Professor

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2.3K Messages

2 months ago

If the reward wasn't part of the original order nothing will make you eligible for after installation and activation,  check your email confirmation to see if it was part of the order to begin with,  if it's not on the order, then you will never get it 

Contributor

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5 Messages

2 months ago

It was I assure you

Community Support

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19.9K Messages

2 months ago

Thanks for that information. It shows that your account authentication has expired. We need to validate the account again, so I can check with our escalation team to see how we can fix this. I'll resend the authentication link to start. Jennifer, DIRECTV Community Specialist


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