Soft picture on 4K tv

Only the C61K, or using a compatible RVU tv client (not recommended), can transfer the 4K feed to the tv if you meet all the requirments. Without the proper setup it can look "soft".

4K Requirements:

HR54 Genie on non 4K tv (Can connect to a 4K tv, but will not provide the 4K feed to it).

C61K Mini Genie Client (wired only at this time) on 4K tv

4K tv must support HDCP 2.2, HDMI 2.0, and 60fps (frames per second)

Directv Installation, 4K tv must be there

Package Select or above as of 12/15/2016 (used to be only Ultimate or Premier)

At this time there are only three 4K channels. 1 regular, 1 select sporting events, 1 PPV.

Even if you have multiple C61K or RVU clients, only one tv can be using a 4K channel at a time.

First off do you have a C61K mini connected to it?

RVU?

Then that is the problem only the C61K mini can output 4K over HDMI and you need an HR54 to get the 4K channels.

verify you are only sending 720p or 1080 signal to the tv

its an option under settings for output

also verify the channel i hd

no softness on my samsung 4k