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M

New Member

Wed, May 20, 2020 11:48 PM

stopping my service

Why will it take a month to stop my? I called to cancel my service the first week in May of 2020. I was told that it would not be stopped until June 3. What is the holdup? That's not right. The next bill will be paid automatically from my account on May 24. We are billed a month in advance. So, will I be paying an extra month since I wanted it stopped the first week in May? I've already disconnected all the equipment on May 6. I should NOT have to pay for the rest of May and most of June too. You even sent me the Equipment Return Box on May 9. Why send me that box if I still have service?

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ACE - Expert

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277 Messages

2 y مضت

What service? Internet? TV? Uverse? DirecTV?

AT&T does not prorate bills. You are billed through the END OF YOUR BILLING CYCLE.

If your billing cycle runs until May 4 - June 3 and you cancel on May 7, you are into the next billing cycle.

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Juniper

ACE - Expert

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16.5K Messages

2 y مضت

@mamafrog

Sounds like your service month is May 4 thru June 3. If so, the only way to avoid that bill was cancelling no later than May 3 which was the end of the prior service month. So you are not paying for most of June. You are not billed a month in advance, but at the start of your service month. If the service month starts May 4, then the bill produced and mailed May 5.

No matter what day you choose to stop using the service, you are still responsible for paying for the full service month. The stopped proration over a year ago. Here is the notice from 2018.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).


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