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R

New Member

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2 Messages

Fri, May 13, 2022 10:31 PM

supervisor in USA

I would like to talk to a supervisor in USA.  NOT 800-288-2020

shannon02

ACE - Expert

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16.1K Messages

14日前

You get the next available CSR regardless of where they are.  DTV's support number is 1 800 531 5000 that they had before the merger.

New Member

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2 Messages

14日前

Tried that.  endless busy signal.

DIRECTVhelp

Community Support

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15.3K Messages

14日前

Hi @rmanotti , thanks for reaching out to us.

To better assist you and work on your DIRECTV request together. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We will be there waiting for your answer.

 

Hailey, DIRECTV Community Specialist

Juniper

ACE - Expert

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15.6K Messages

14日前

@rmanotti 

There is no way to request location of agent you speak with. Just like you cannot request gender, cultural background etc. It is the next agent regardless.

The 800-288-2020 is AT&T's number which has more traditional business hours/days.

DirecTV still has their original number 800-531-5000. This is preferred as there was not a good track record of transferring calls between the two sides.

Online chat or a Direct Message (DM) from the official forum help team are not guaranteed to be in-country either.

Alternatively, sometimes the forum community can help depending on the situation. Sometimes we can help find an answer or at least give guidance. Feel free to post details about what is going on if you want others to try and help.

chasf00

New Member

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239 Messages

14日前

@Juniper

Are saying if one gets a rep with a heavy accent that the caller can't understand, they are stuck or have to hang up and try again and hope they get one that can be understood? 

Juniper

ACE - Expert

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15.6K Messages

14日前

@chasf00 

Are saying if one gets a rep with a heavy accent that the caller can't understand, they are stuck or have to hang up and try again and hope they get one that can be understood? 

That would be true even if support was United States only. There is not one perfect voice for everyone. There are different accents and dialects across the country.

So yes, if you cannot understand an agent then you hang up and callback. Though likely is the reason for the request, the OP did not say that is the reason. There are other worse and common reasons for that request.


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