Transfered to 12 different people, hung up on and I'm fed up!
I was promised 2 gift cards for enrolling in directv service and was told I'd receive an email on how to get them. 4 months later, no gift cards and I called "customer care". What a joke!
I was transferred 11 times, spoke with 12 separate people and informed by both the rewards department and customer care that "they couldn't help me, the other department can."
My account has been noted by the rewards department that my gift cards were legitimate and one was being sent but the other one, for $125 was not now available through them at NO FAULT OF MINE. THEY WERE TRANSFERRING ME TO CUSTOMER CARE TO HAVE THAT AMOUNT CREDITED TO MY DIRECTV ACCOUNT.
I have now had two directv "customer care" agents, one