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B

New Member

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4 Messages

Sat, Sep 17, 2022 2:22 AM

Viewing Subscription/package

Is anyone else having issues with issues viewing/editing their subscriptions/packages online?

shannon02

ACE - Expert

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17K Messages

2 months ago

AFAIK can only raise your package online but you have to call to lower it.

New Member

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4 Messages

2 months ago

The problem I’m running into is that I can’t even view my package. The only link I can find is through the support page were you would add premium channels, but once I click on that and then click manage my subscription, the page will not load at all.

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Hello @Bthompson99,Thank you for letting us know the situation you're experiencing.


We know how important it is to have access with no problems to our online services. We want to give you the assistance you need with this situation.

Please let me know if this is only happening when you use the website, or if it also happens on the app.

We'll be attentive to your answer.

Juan, DIRECTV Community Specialis
t

New Member

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4 Messages

2 months ago

It happens on any web browser I use, as well as on the app.

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Thanks for sharing @Bthompson99.

Just want to reassure we cover all the options. Please delete cookies and cache on your browser, then try to change your base subscription package by following the steps reflected.

Let us know how it goes, we'll be attentive.

Juan, DIRECTV Community Specialist

New Member

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4 Messages

2 months ago

I have cleared the cache and cookies on all of my browsers and the page still will not load up.

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Thanks for confirming @Bthompson99.

Let's meet in a Direct Message to take a closer look on the options to change your package. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll be waiting for you.

John, DIRECTV Community Specialist
Juniper

ACE - Expert

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17.1K Messages

2 months ago

Are you on a grandfathered package? What is the exact name of it? Sometimes the website cannot show full details unless it is a current one.

New Member

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1 Message

2 months ago

I have the exact same problem. Yes I have a grandfathered plan, CHOICE XTRA CLASSIC.

Juniper

ACE - Expert

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17.1K Messages

2 months ago

@Someguy9000 

With a grandfathered plan you have to call for the lineup or to change it.

Choice Xtra Classic was popular as had Cloo, SoapNet, and Chiller for cheaper than newer customers who had to go up a tier to Ultimate. Now that those channels were shutdown by their respective owners a few years ago, that package is no longer a good value. You pay more than the current equivilent.

I would look into the lineup of Xtra and see if it (or possibly a lower package), would be a better fit. It thankfully is no longer 3 packages with Choice in the name (Choice, Choice Xtra, Choice Ultimate) as that caused a lot of confusion. The simplified naming is now just Choice, Xtra, and Ultimate. If it wasn't clear, Xtra is the current equivielent tier of yours.

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

Hello @Someguy9000 Thanks for bringing this to our attention.

We want to give you a hand, so you can manage your online account without hassle.

Let's meet in a Direct Message to take a closer look on this, please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Daniel FH, DIRECTV Community Specialist

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