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Community Support

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620 Messages

Wed, Jul 27, 2016 10:48 PM

Ways to pay your DIRECTV Bill, Change Your Payment Method, Or Make Payment Arrangements

Wondering what options are available to pay your DIRECTV bill? Check out the options below:    Billing_New.jpg     

 

Note: DIRECTV is unable to change the billing date on your account because of system limitations.

 

Pay Over The Phone

Call 1-800-531-5000 to make a payment. It is quick and easy. When prompted, say “Make a payment” to access our automated phone system. Please have your checking account, credit card, or debit card information ready when you call.

 

Mail Your Payment!

You can send a check or money order in the pre-printed envelope included with your monthly bill. If you do not have a pre-printed envelope, please mail your payment to the address below. Don't forget to include your account number on your payment. 

 

Use the address that corresponds with the first number of your ZIP code:

If your ZIP code begins with: 0, 1, 4, 5, 6, 8

If your ZIP code begins with: 2, 3, 7, 9

DIRECTV

P.O. Box 5007

Carol Stream, IL 60197-5007

DIRECTV

P.O. Box 105261

 Atlanta, GA 30348-5261

 

Note: Your payments will post within 3-5 business days when paying by mail. 

 

Things to know about making a payment!

  • Your payments will post within 1-2 days if you’re scheduling a payment using your bank’s website. Your bank will send DIRECTV a check or electronic transfer. The payment will post as soon as we receive it.
  • If your bank’s online services mails a check to DIRECTV, it may take up to 10 days including mailing and processing. You can contact your bank to determine the payment method they use.

Was your service turned off?

If your service has been turned off for non-payment, you must pay the past due amount before it will be reactivated. It can take 1-2 days depending on the payment method.

 

-ATTDIRECTVCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

1 Attachment

Contributor

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2 Messages

4 y ago

this is me again i dont understad why they too so long to tell me i didnt pay i pay my 10 dollars when i get my check at the begining of the month why they wait till now to tell me if i dont know why thwy dfo that 

Contributor

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1 Message

3 y ago

I am not receiving a bill from AT&T or Direct TV to inform me how much will be taken from my bank account automatically or when it will be taken. I cannot find a bill for my Direct TV services. How can I look online to see what my current programming includes and how I might like to change it? This entire site is AT&T and I don't know if I should choose Direct TV or Direct TV Now. Which do I have? When money came out of my bank account it posted as AT&T. I may just buy Amazon Firesticks or Roku sticks and forget satellite. 

Contributor

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3 Messages

3 y ago

I am also interested in setting up ebilling with my bank for Directv. I am a long time Directv customer and this is like nothing I have ever experienced from their customer service which was pretty great. Considering how much my bill is you would think AT&T would be interested in making sure customers can pay their bill easily. I have tried 4 times to get an ebill set up with my bank. Every single time they ask me if I want them to email or mail the bill to my bank. This thread shows as solved but that is clearly not true. 

 

All of my other providers are able to ebill. Does anyone have an answer? 

Contributor

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3 Messages

3 y ago

Ok everyone - little update after several more calls. I called my Bank and they said to enroll in ebilling through their service for AT&T. The issue was there were  many different AT&T payees mostly for residential or mobile phone service but there was one for AT&T Entertainment which seemed likely based on a few google searches about AT&T + Directv = AT&T Entertainment. I added them as a payee for online bill pay through my bank. When I got to the step for entering my account number, the bank's enrollment wizard showed that the account # didn't match that Payee. Then I was able to enter the mailing address from my AT&T bill and then the bank offered me an option to request an eBill from AT&T U-Verse which I did. That request is pending but that at least seems promising. Nowhere on the AT&T site is this process outlined. I'll post updates if this works. 

Tutor

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4 Messages

3 y ago

www.directv.com 

 

I use that website to pay every month and never had a problem. Good luck!

Contributor

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2 Messages

3 y ago

exactly, can not get to my diredtv account

Contributor

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3 Messages

3 y ago

See my post above. This worked but took numerous calls.

Contributor

3 y ago

every time I go to pay my bill I can't get in. 

Contributor

3 y ago

I end up having to change my password a few time. Then all of a sudden I get in

.

Contributor

3 y ago

Because AT&T changed everything about DirectTV! Now its all a mess so just cancel both!!!

Contributor

3 y ago

How i pay my bill on line

litzdog911

ACE - Sage

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40.8K Messages

3 y ago


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