What's the address to file a complaint to AT&T and Direct TV?
I would like to send a letter of complaint because I was misled by the representative who sold me my Direct TV package as well as the representative I spoke with on the phone. Since they both gave me the same information, I can't help but wonder if it is company policy to deceive potential customers?
I decided to get Direct TV because of the promotional, and primarily because the sales representative showed me there was an option for 50mbps of Internet added on for $30, making the monthly bill for Direct TV plus Internet reasonably comparable to my current Internet costs. I set a date for installation and then asked to set a date for my internet installation as well. I was told I needed to wait until a couple days after the Direct TV was installed before I could set up the Internet. A few days before the Direct TV installation I called the service number I had been given and was told by that representative also that I should wait until a couple days after the install to order Internet.
So a couple days after the install, I called to order Internet and was told they had to check availability. Within moments they had done a search and told me they didn't offer Internet in our area. I was shocked since the salesman had initially told me they were offering the Direct TV promotion in our area because they were expanding into our region. No one ever suggested Internet may not be available, in fact it was promised in the sales pitch.
I feel deceived because I even called to confirm with a second representative and was essentially told by both parties to wait until I was locked into a contract before they would add on my internet-- because there was no internet.
I've called multiple times over the past couple months, trying to decide the best course of action and receiving varying answers as I was passed between representatives. Just this morning I was on the phone for over an hour, trying to get an address to which I could send my complaint, during which time I was offered a slower internet option for more money. And they tried to sell me on AT&T phone services. At this point I am unsure I would purchase either Direct TV or AT&T services again, as I've had the added pressure of seeking out third party internet services which are going to combine with the Direct TV bill to be far more than we had budgeted for this expense. All due to misleading customer service.
I want Direct TV to either credit back the difference that I will be losing monthly so i can purchase internet services on my own, or adjust their own fees by $20 so the alternative slower internet they are providing is $30/month instead of $50. Either solution would be acceptable for our family. We would prefer to keep the satellite service as we are overall pleased with it, but will eventually have to cancel it if we cannot come to a financial solution.