Why can't I combine my billing?

Hi, @TiffyC.

If you are trying to combine your DIRECTV bill with a 3rd party internet provider, then there are some requirements that must be met in order for that bill to be combined.

First, internet will have to be available at your address with one of the following providers:

- CenturyLink
- Cincinnati Bell
- Consolidated Communications
- Frontier
- HughesNet
- Mediacom
- ViaSat
- Windstream

If one of those preferred providers is available to your address, then the next requirement to combine the bill is that AT&T internet is not available at your address.

Please note that if you already have an existing account with one of those internet providers, then you would not be eligible to combine the bill. Our systems require that you sign up for the internet through one of our representatives, if it is an option for you, in order for the billing to be combined.

John, AT&T Community Specialist

Hi There @TiffyC

We understand the importance of having a combined bill.  We can help.

First please try the steps located in this link to combine your bill online: How To Combine Your Bills

Please let us know if this works for you,

Matthew, AT&T Community Specialist

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@TiffyC wrote:
I was a customer of centurytel w dish. 

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CenturyTel does not have a joint bill agreement with DirecTV. The salesperson who told you otherwise was either saying anything to make the sale or confused it with CenturyLink which does have an agreement with DirecTV.

Hello @TiffyC,

In order to for us investigate this further we will be sending you a private message to your forums inbox. Please locate the message from ATTCares and reply with the requested information. We look forward to working with you!

James C., AT&T Community Specialist

Hi There! @TiffyC

Now according to the information that we have Centurytel looks like to be a reseller of services for CenturyLink CenturyLink is the company that you can talk to. Please contact CenturyLink at: 877-837-5738. They should be able to point you in the right direction on how to bundle your internet and DirecTV together.

If there is anything else that you need, please reach out to us again.

Matthew, AT&T Community Specialist