Why can't I get an RMA mailing label?
My older DirecTV receiver needed replacement two weeks ago. I requested a replacement and received one 12 days ago. At the time I explained to the ATT rep that we have no UPS Store or FedEx nearby, and I would need an RMA mailing label instead. The rep said the label would be in the box. IT WAS NOT. Several phone calls later I still have no RMA mailing label. I asked why they couldn't just email me the label but was told they won't do that and to expect one in regular mail "within one week of activating the replacement unit". It's been 12 days since the activation, and still no RMA label. In the meantime I'm getting emails and today even a snail-mail reminder to please return my older receiver. Even took it to a UPS and FedEx drop-off location, but they won't accept it without an RMA label. So I'm stuck in a bureaucratic snafu. Can anyone suggest how to proceed? Possibly a phone number to someone who will really help. I already tried several - ATT seems to be big on phone numbers, no so much on customer support, so I'm turning to Community Support in desperation. Don't want to get dinged for something not my fault. THANKS!