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Community Support


620 Messages

Mon, Aug 1, 2016 9:50 PM

Can I track my DIRECTV Tech?

Trying to work your plans around a scheduled appointment?  We have some help for you!


Go to our DIRECTV Appointment Status page

  • You can check the date and time of your appointment
  • See approximately how long it will take
  • Check if your technician is already on the way to your home
  • You can also reschedule or cancel your appointment at any time.

Only repair appointments can be cancelled online. If you would like to cancel an equipment installation appointment, please call us at 1-800-531-5000.


If a sooner appointment is not available, not to worry, you can still enjoy your service by using the streaming option available at DIRECTV.com or the DIRECTV App.


Tracking Your Appointment

  1.  Sign into your directv.com account.  If you do not have a member ID, click Register to create one.
  2. Select My Orders & Service Calls from the My Account menu. 

This will show all the details of your upcoming appointment: the date and time, approximate duration, your technician’s arrival window, and your appointment status. You can add your appointment to your calendar by clicking the Add to Calendar link.


If you have multiple DIRECTV appointments, the one that’s coming up first will be displayed first. Once it’s completed, the details of your second appointment will be displayed.


Reminders and Alerts

To receive helpful reminders and status updates, click Sign Up for Appointments Alerts. You will receive an email text, and/or call you anytime your appointment status changes—for example, if your tech is on the way, or has already arrived at your home.


Please Note: 

We are always doing everything we can to ensure your services are running as quickly as possible. Due to outside factors though, such as weather, there may be delays or changes to your appointment. We want to ensure that you are satisfied with your service, but we also want to ensure the safety of our employees and others.  In such an event, we may postpone appointments until conditions are safe to travel and work.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

2 Attachments



Same here. Each phone call takes at least 45 minutes and every time I get transferred I have to reverify my account info. I've made 4 appointments and 5 ~1-hr phone calls, with guarantees. Crickets...

Where, oh where, is the DirecTV customer service that was SO great?



5 Messages


Sorry but this does NOT work. I have tried Every Link possible on both phone and laptop. I have tried to check the my account menu and there is NO 'service calls' option - Only orders which thinks you have ordered something from a 'store'. I watched the video and the att.com/appointmentstatus does NOT work. Does anyone know if Anything works ?



How do I find out what happened to my tech



I need a technician to come install my cable direct TV


ACE - Sage


42.6K Messages


@LS042980 wrote:

I need a technician to come install my cable direct TV

Great! You need to call them .... 1 800 531 5000



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