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New Member

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6 Messages

Sat, Jan 8, 2022 6:30 AM

Cost to upgrade to genie dvr

What is the cost to upgrade my HD dvr to a Genie dvr? My existing Hd Dvr is slow to respond to remote commands and can’t record more than 2 shows at a time.

 Thanks 

Dave

Accepted Solution

New Member

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6 Messages

5 d ago

I performed the ‘clearmybox’ function and applied the ‘30skip’ feature on my HDDVR and it’s considerably reduced the sluggishness I was experiencing.

thank you for all your help.

Dave

shannon02

ACE - Expert

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15.7K Messages

10 d ago

If you are in good standing and been with DTV for a year then it maybe free, the upfront lease cost of a Genie is $299 and I believe the upfront cost for an HS17 Genie2 is $399

Juniper

ACE - Expert

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14.3K Messages

9 d ago

What are the models of each box you have? Which one is the problem one?

If over 2 years since your last upgrade (including adding an additional TV) and account is in good standing, then the upgrade should be free. Otherwise, a Genie is $299 for the one-time lease cost. Free or not, there is a 24-month agreement for any upgrade. As Genie is increasing overall tuners and may require other updates, it is tech installed. You also add $3 monthly for Whole Home DVR (assuming you aren't already paying for it). Even if upgrade is free (so not paying lease cost of equipment), there might be $19.95 to cover delivery even with a tech install.

If your HDDVR slows to the point of non-responsiveness, you also have the option of a warranty replacement. That is just $19.95 delivery. Covered if you are paying for the monthly Equipment Protection Plan.

Upgrade or warranty replacement, your recordings on that box do not transfer.

(edited)

New Member

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6 Messages

9 d ago

Thank you Shannon02 and Juniper for responding. I’ve been a Directv customer for over ten years now so will look into the upgrade of the dvr to a Genie.

My current dvr is an HR24-200. FYI, I also have a Genie HR44-500 in my home. I’m guessing there is no issue having 2 Genie DVRs. I don’t have the protection plan but wouldn’t object to a small fee ($19.95) for replacing the dvr. I understand Directv is raising the cost of its service but I don’t know how much as yet. I will wait till I learn of the increase in monthly bill as I may compare cost with Dish network and go from there.

Thanks,

Dave

Juniper

ACE - Expert

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14.3K Messages

9 d ago

@Dave04321 

 I also have a Genie HR44-500 in my home. I’m guessing there is no issue having 2 Genie DVRs. 

Then you cannot upgrade. Accounts may only have a single Genie. It works as a server, and they never got multiple to work together reliably during initial design.

So, warranty replacement is your only option if troubleshooting cannot fix it.

(edited)

New Member

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6 Messages

8 d ago

Thanks again Juniper, I will contact Directv to get the HDDVR replaced.

Dave

shannon02

ACE - Expert

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15.7K Messages

8 d ago

Try a search for         clearmybox          this will dump the guide data and other things and it will take a day or 2 to rebuild any programs set to record will.

New Member

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6 Messages

8 d ago

I’ll try it tonight and give an update afterwards if it fixed the sluggishness.

thanks

Juniper

ACE - Expert

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14.3K Messages

5 d ago

Glad to hear sluggishness is reduced. Hopefully it will be a long time before it needs that maintenance again.

Too many agents these days go to the nuclear option. It should be troubleshoot and then warranty replacement/service call if needed, with upgrade as an alternative to consider and not the go-to solution.


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