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J

New Member

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5 Messages

Sat, May 14, 2022 4:13 PM

Currently have an HR24-100 DVR and would like to upgrade to current technology.

Been a Directv customer since 2008 with essentially the same original equipment and I would like to upgrade please.  

shannon02

ACE - Expert

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16.3K Messages

11日前

All sats are received on the SWM Sat1, Sat2 is not used.  101 is the SD channels that is on a wider beam 99/103 are the HD channels and are on a narrower beam.

TexasBrit

ACE - Expert

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13.7K Messages

11日前

Merlin - Everything is on sat1. Your low numbers on ca/cb just show your dish is not aligned correctly

Mentor

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104 Messages

11日前

@TexasBrit   interesting as 771 error message specifically says Sat in 2.   thx for the information.  Directv person will be out this wk.

(edited)

detuch254

ACE - New Member

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1K Messages

11日前

@merlin88merlin it says SAT in 2 because satellite in 1 is likely being used for recording or something similar. Therefore, the receiver must switch to tuner 2, and as your dish isn't aimed, you will have a signal loss on tuner 2 as well. Let us know what the DIRECTV technicians are able to do when they come out. 

Mentor

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104 Messages

11日前

@detuch254    

 says SAT in 2 because satellite in 1 is likely being used for recording or something similar.

nope - not being used for anything.  switched from 501 to StarzFamily channel, and got the message.   have DirecTv coming Thurs.  I have the protection plan and have not used it in over 10 yrs after lightning strike by house.   they are due to take care of us.

TexasBrit

ACE - Expert

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13.7K Messages

11日前

I have a vague memory that some earlier HR24s had sat 1 and sat 2 reversed.

Mentor

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104 Messages

11日前

we'll see what they say on Thurs.  i have a hr23-700.  TBSHD 247 works fine.   TBSWHD has the issue.   says Sat 2 error 771.   SHOFam 542 says Sat 2 error 771.   as mentioned earlier, my low #s on 99(ca/cb) etc, means out of alignment.

thx

TexasBrit

ACE - Expert

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13.7K Messages

11日前

just fyi

according to the last data i have

tbshd is on 99ca tp14

tbswhd is on 103ca tp 16

shofam is on 103ca tp12

You can look at the signals for those specific transponders if you are interested

DIRECTVhelp

Community Support

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15.6K Messages

11日前

Hi @merlin88merlin. We're here to help with your service.

Give us the chance to work with you on a fix together. To check deeply into what you're experiencing, and follow up on the appointment you have scheduled on Thursday, please create a new post. That way, we can discuss details related to your account and service in a private way

Well be waiting for you, thanks!

Miguel, DIRECTV Community Specialist

Mentor

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104 Messages

11日前

@TexasBrit  ok    this is strange.  the signal numbers haven't changed, but now those 2 channels are coming in with no errors. 

New Member

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12 Messages

11日前

I have an HR22-100 in living room.  No problems with it - it's sometimes slow to respond to remote,  but I've had it since 2008ish.   However,  I still have 2 "D12-700"s in my den and spare bedroom.  They stopped working and you told me a LONG time ago that would happen.   I'd like to replace at least 1 of them with a new HD unit.   What are my options ?   Can I still get an HR-22 for the den to replace the non-HI-Def D12-700 ?   Or can I only move the HR22 from living room into den,  replace the HR22 with a Genie,  and what do I do with 2 non-working or supported  D12-700s ?  Send them back ?     I'd like at least a hi def box in the den.  I don't  have to have recording capabilities on it,  just want to watch my Raider games on Sunday Ticket now and then while wife watches stuff on Sundays.    The 3rd D12 I might just eliminate from our life. 

Mentor

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104 Messages

11日前

shannon02

ACE - Expert

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16.3K Messages

11日前

If they still have any they will swap the D12s with HR24s or you can try a free swap to an HR54 Genie,  they will most likely push you to the HS17 Genie2 client only system so you lose all HR/D receivers.  You take the D12s to an e-waste recycling center.

Mentor

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104 Messages

11日前

@drjimmy64 

if they offer HR 54 or HR44, look at the back of the box - connections are different.

TexasBrit

ACE - Expert

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13.7K Messages

11日前

merlin - your signals on those channels must be marginal so the 771 will come and go. What are the signals on the three transponders I gave you?


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