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ATTDIRECTVCare's profile
Community Support

Community Support

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620 Messages

Thu, Jun 23, 2016 8:05 PM

DIRECTV Solutions: Receiver, Error Codes, Mobile DVR, & App

Fix DIRECTV With Our Easy To Follow Fixes Below

If your DIRECTV service is not working right or you're having trouble with audio try the following fast fixes:

  • Change the channel
  • Check connections
  • Reset the receiver

If the above steps do not help, we have many solutions below that can help resolve:

  • Loss of service
  • Genie connections
  • Alternatives for watching TV during bad weather
  • Mobile DVR issues
  • App trouble
  • And more

If the weather is keeping you down, do not forget about the DIRECTV Everywhere app!

Wireless Receiver & Connection Troubleshooting

Mobile DVR Troubleshooting

DIRECTV Error Codes

Other troubleshooting 

Personalized App Troubleshooting

Save time by using the DIRECTV Fix It Tool

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Community Support

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620 Messages

5 y ago

If you have any questions or need additional support, don't hesitate to reach out Smiley Happy

 

ChrisZ, AT&T Community Specialist 

Contributor

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1 Message

5 y ago

According to my channel lineup I am supposed to get the Fox Sport 1 chanel 219.

I have recordings from that channel, but  when I try to access channel 219 it gives me error code 721 and says I dont get the channel. What should I do?

peds48

Expert

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32K Messages

5 y ago

What is your zip code @RAHilde_41

Tutor

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2 Messages

5 y ago

I have NFL Direct Sunday Ticket....but when I bring it up on my phone , it tries and charge me per game. Why is this happening?

Community Support

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620 Messages

5 y ago

Hi @RonnFl,

 

We are not sure at the moment. Is this the first time you have used the app? Are you able to log into DIRECTV.com and stream with the same credentials?

 

-ATTDIRECTVCare

Tutor

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2 Messages

5 y ago

I have used the Direct TV app from both my cell phone and iPad in the past…but this time when I tried to go to Sunday Ticket, it wanted to Charge me.



Be Blessed,



Ron [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]






Community Support

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620 Messages

5 y ago

Hi @RonnFl,

 

Are you currently able to view the app now? If not, we recommend changing your password. This may resolve the trouble you are having.

 

-ATTDIRECTVCare

Tutor

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1 Message

5 y ago

I have had DIRECTV for 21 years.  I've had AT&T wireless for 17 years.  I just called directv because some of our HD channels get the 771 error.  They want to send out a tech for $49 or I sign up for the protection plan of $7 per month.  I pay for HD channels.  Some don't work and now I have to pay more.  Comcast here I come.  

Tutor

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3 Messages

5 y ago

 I have the same problem.  There are 17 channels the I get the 771 error code and Direct told me the same thing, pay them to fix THEIR equipment! Not going to happen, I'm calling Dish!!

 

 

litzdog911

ACE - Sage

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40.5K Messages

5 y ago

@Skipper70, good thing that Dish Network never has these sorts of problems 🙂

 

Seriously, a simple service visit can fix this.  Most likely your dish is not optimally aligned.  It's free if you have DirecTV's Equipment Protection Plan.  Otherwise at most $50, regardless of what needs fixing.  

Tutor

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3 Messages

5 y ago

Why should I have to pay anything to have YOUR equipment repaired? If the
sat dish is out of alignment, then the technician installed it incorrectly!
By the way, I was with Dish Network for 4 years and NEVER lost the signal in
a storm, nor did I ever have to have a service call, for ANY reason!!(I only
left them when they lost the contract with ABC.) Whenever I call Direct
with a problem (which I have had to do many times)I am thanked for being a
customer since 2009 but now you want me to pay for your equipment! Ain't
gonna happen! If you don't fix my problem, at your expense, I'm going back
to Dish or switching to cable! Your call DirecTV!!
litzdog911

ACE - Sage

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40.5K Messages

5 y ago

Well, it's not MY equipment 🙂  

Please realize that we're customers like you, not DirecTV employees.  Dish doesn't provide free service visits either.  They charge $99 while DirecTV only charges $50, regardless of whatever needs fixing.  It's a fact that even properly installed dishes can loosen and coax connections can corrode over time.  If the $50 service fee is too much of a one-time burden, they provide a $7/mo Equipment Protection Plan that covers these things.  It's your choice.  Good luck with your decision. 

shannon02

ACE - Expert

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15K Messages

5 y ago

By the way it is your equipment as you own everything but the receivers.

Tutor

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1 Message

4 y ago

I would like to thank direct tv for having the timing of colon cancer. I got home from work, looking forward to my home team playing in the NHL playoffs. I had it recording. Sit down, hit play, and....nothing. I tried to fast forward, stop, do anything to in-freeze it. And the box decides to reboot itself. So,not only do I not get to watch, but it stops recording while it figures itself out. Thanks direct, you're the worst.
Bryan

Tutor

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2 Messages

4 y ago

I'm having the same issue but only on the guide screen it hesitates/freezes when scrolling through the channels, so annoying my husband hate the upgrade to the genie and genie mini



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