DIRECTV Solutions: Receiver, Error Codes, Mobile DVR, & App

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ChrisZ, AT&T Community Specialist 

According to my channel lineup I am supposed to get the Fox Sport 1 chanel 219.

I have recordings from that channel, but  when I try to access channel 219 it gives me error code 721 and says I dont get the channel. What should I do?

What is your zip code @RAHilde_41

Hi @RonnFl,

We are not sure at the moment. Is this the first time you have used the app? Are you able to log into DIRECTV.com and stream with the same credentials?

-ATTDIRECTVCare

I have used the Direct TV app from both my cell phone and iPad in the past…but this time when I tried to go to Sunday Ticket, it wanted to Charge me.



Be Blessed,



Ron [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hi @RonnFl,

Are you currently able to view the app now? If not, we recommend changing your password. This may resolve the trouble you are having.

-ATTDIRECTVCare

I have had DIRECTV for 21 years.  I've had AT&T wireless for 17 years.  I just called directv because some of our HD channels get the 771 error.  They want to send out a tech for $49 or I sign up for the protection plan of $7 per month.  I pay for HD channels.  Some don't work and now I have to pay more.  Comcast here I come.  

 I have the same problem.  There are 17 channels the I get the 771 error code and Direct told me the same thing, pay them to fix THEIR equipment! Not going to happen, I'm calling Dish!!

@Skipper70, good thing that Dish Network never has these sorts of problems 🙂

Seriously, a simple service visit can fix this.  Most likely your dish is not optimally aligned.  It's free if you have DirecTV's Equipment Protection Plan.  Otherwise at most $50, regardless of what needs fixing.  

Well, it's not MY equipment 🙂  

Please realize that we're customers like you, not DirecTV employees.  Dish doesn't provide free service visits either.  They charge $99 while DirecTV only charges $50, regardless of whatever needs fixing.  It's a fact that even properly installed dishes can loosen and coax connections can corrode over time.  If the $50 service fee is too much of a one-time burden, they provide a $7/mo Equipment Protection Plan that covers these things.  It's your choice.  Good luck with your decision. 

By the way it is your equipment as you own everything but the receivers.

I'm having the same issue but only on the guide screen it hesitates/freezes when scrolling through the channels, so annoying my husband hate the upgrade to the genie and genie mini