Genie Go stopped working flashing amber light alternates with solid blue
Our Genie Go worked for about a week, and then it started alternating between a solid blue light and flashing amber light (it's the Genie Go 2 -- single light). After resetting everything multiple times, the tech said to set up the router for port forwarding. I found some instructions that were mostly clear, but not completely, so I'm hoping somebody here can advise me what needs to be done.
I am using a Linksys WRT320N router. DVRs are HR44 and HR24. We had Genie Go successfully working on a Windows 7 PC, Windows 8 PC and iPhone 5.
I've been working with this off and on and I'm pretty sure I have the port forwarding set up correctly -- but would still like to hear from somebody who had to do this to see if I did it right. But no success 😞
I tried pinging the genie go and got a message "destination host unreachable". Is this a port forwarding issue or do I need to try something else?
Any help will be greatly appreciated!