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New Member

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2 Messages

Thursday, October 21st, 2021 12:13 AM

Genie remote?

Just got a new replacement Genie remote. It seems to be working fine except when pressing OFF. The remote turns off the receiver but then the TV show a No Signal message. The old remote use to turn off the receiver and TV. Any suggestions?  

Accepted Solution

Official Solution

ACE - Expert

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20K Messages

3 years ago

You have to program the remote to the TV.

New Member

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2 Messages

3 years ago

Thank you, that worked.

ACE - Expert

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20K Messages

3 years ago

You are welcome.

Community Support

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20.6K Messages

3 years ago

Thank you for the update, @.

 

Thank you to the ace for the useful information.

 

We are happy to hear that you were able to program your remote, and that it is working properly. 

 

If you have any other questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist


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