Genie Remotes Not Working

Do you have the basic protection plan? Because if you have the basic protection plan, after being signed on with directv past 3 months (which you are), they will replace remotes at no cost depending on the issue. If you hold down the number 1 button do you see a green light at the top of the remote? If no light then it needs to be replaced. If you don't have the basic protection and refuse the protection plan, then there is a fee for the remotes. 

You can get DirecTV remotes on Amazon for less than $10. 

Hi @Icnashville!

I understand you had concerns regarding the remotes you have been provided. I know this is an inconvenient occurence but I would like to let you know that we are here to help.

One thing I feel would be best before committing to a new remote would be to get a tech out to you to ensure it's not just a simple fix that's causing issues for you. The good news is there are two ways of going about setting this up. You can sign into your direcTV account and select My Orders & Service Calls from the My Account menu. It'll show all the information and status and give you the option to add appointments to your calendar. The second option will be to call and do so through there. The number for the direcTV department is 800-531-5000.

I hope this helps to fix the issues. Should you have any questions or trouble, you can reach me here: http://api.inq.com/s/c7QS within the next 30 minutes or call at 877-929-5551 ext. 149171. If you have a more convenient time, I'll be available 10am - 7pm CST. Thanks so much for your time and for being a part of AT&T. Have a great day! -SamM Social Media Specialist

the button does not turn green.  How do I know if we have the protection package?

@Brelle, if you have the Protection Plan it will be listed on your itemized bill.  Usually $7.99/mo, depending on what level you have.