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K

New Member

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2 Messages

Thu, Oct 21, 2021 10:18 PM

H-25 remote only works if I reset box. It then works 1-2 hrs. Then have to do it all over again

My H-25 remote only works if I remove the power, and cable wire then reinstall them. It last just 2hrs. Or so then must do it all over again

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @Kajun_Macgyver, thanks for reaching out.

First Let's review these:
Low battery power can cause intermittently function to the remote .
Always check the batteries in your remote control, there are no indicators that will let you know when battery life is running low.


You can try resetting the remote control by following these simple steps:

1. Remove a battery from the remote and press a button to discharge the remote entirely.
2. Reinsert the battery – the LED should blink twice.
3. Press the digits 2 and 8 simultaneously within 6 seconds – the LED should blink twice.

Also, check that there are no other electronics that may be interfering with the signal, certain types of lighting, or something blocking the TV remote sensor.

Let us know how it goes.

Mayra, DIRECTV Community Specialist

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