Community Support
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620 Messages
Having trouble with your DIRECTV remote?
Program Your TV or Soundbar
Having trouble with your remote? Trying to program your TV or Soundbar? Learn what can cause issues with your remote signal and how to program your DIRECTV Remote below.
Please note, the DIRECTV Remote may not work with all TV or Soundbars.
The Remote Signal
The remote uses light to send commands to the receiver. If the receiver is blocked, this can affect functionality of the remote. Also, tempered glass in some entertainment centers can interfere with the signal. For the best experience, the receiver should be free and clear of obstructions.
Also, turning the brightness down on your TV can resolve most signal issues. The remote uses a “light signal! and intense light can affect commands.
Re-sync the remote
The easiest way to fix your remote is by pressing and holding the Mute and Enter button until you see “Applying IR/ RF setup” appear on the screen.
Reset Your Receiver
Resetting the receiver may restore remote functions. Near the access card is a red reset button, press and hold that until the receiver restarts.
Test Your Batteries
Over time batteries lose their charge. Before you change them, test them. Press and hold any button on your remote. If you see a solid green light, this means the batteries are strong. If the light is blinking quickly, the batteries are still good but may need to be replaced down the road. If it blinks slowly or not at all, the batteries will need to be replaced.
Note: If all of the above does not restore remote functionality, it may be time to replace it. Chat with our support teams by clicking here. There may be a charge for the remote if you do not have the Equipment Protection plan.
Program Your Remote
If the remote controls only your DIRECTV receiver but not your TV, you can program your remote by:
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Pressing Menu. Go to Settings and Help >> Settings >> Remote Control >> Program Remote >>TV.
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Select the brand of your TV. From there, you will be prompted with step by step instructions to program your remote. For additional help with programming your DIRECTV Remote use this online tool.
Unable To Program Your Remote?
Not all TV's will work with the DIRECTV remotes. Some may have limited functions like:
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Controlling volume
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Turning the TV on or off.
In some instances, trying other model codes may work for your TV. Searching other forums or online may help you find the best solution. If nothing works, uou may need to purchase a true universal remote.
Other programming info and options
Can't Wait For A New Remote?
If you are waiting for a remote to arrive, you can use the DIRECTV App to control your receiver.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Accepted Solution
Official Solution
ATTDIRECTVCare
Community Support
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620 Messages
7 years ago
If the above does not help resolve your remote issues, chat with our teams by clicking here, you may need a new remote!
-ATTDIRECTVCare
(edited)
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D00161
Tutor
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1 Message
6 years ago
Have an RC72 remote that cannot sync up with my new Samsung TV. When going to the Program Remote page on the Directv controller it recognizes that I have a Samsung TV, but cannot program the remote.
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WB1234
Tutor
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1 Message
6 years ago
I have a DIRECTV universal remote that I cannot get programmed to my Samsung HW-F355 soundbar. Help
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litzdog911
ACE - Sage
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44.3K Messages
6 years ago
@WB1234, what model remote control? What model DVR/Receiver?
Start with the tips here ....
https://forums.att.com/t5/Remote-Controls/Program-your-DIRECTV-remote-control/m-p/4291887#M1
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Salty1951
Tutor
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4 Messages
6 years ago
I got the newest Direct TV DVR with the peanut shaped remote RC73 shipped to me. All went well with programming the remote tell it came to programming the remote to my Onkyo TX-NR807 Audio Receiver. I scrolled through the codes tell finally hit the one that turned on the Onkyo Audio Receiver and hit worked. It must have paired because I can adjust the volume up or down with the remote and even mute,but it will not turn the Onkyo receiver on or off, yet it did with the initial set up.
Does anyone know the answer.
Thanks,
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DTV_Assist25
Associated Member
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288 Messages
6 years ago
The Genie remotes (RC71, RC72, RC73) will not operate the on/off for an a/v receiver. If it has in the past, then great, but it was never designed to operate the off/on for a/v receiver.
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Salty1951
Tutor
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4 Messages
6 years ago
It's a pain to have to use another remote or get up and manually turn it on or off.
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DTV_Assist25
Associated Member
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288 Messages
6 years ago
Honestly, I don't know exactly why. May be hardware limitations or maybe they didn't feel it was that important to implement that feature.
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DTV_Assist25
Associated Member
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288 Messages
6 years ago
You could always look for another universal remote that may work for the off/on. My father has a logitec remote that operates most functions on his tv, a/v receiver, and xbox. It's a bit pricy but may be the right direction for you.
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rickalo
Mentor
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38 Messages
6 years ago
for some reason, my remote will no longer "reset" or program devices.... (eg. code transmission failed listed on popup window). Is there a way to resolve this?
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ATTDIRECTVCare
Community Support
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620 Messages
6 years ago
Hello @rickalo,
We're sorry for your inconvenience with the remote. If the troubleshooting steps in the above article do not help, please chat with us here so we can further assist you.
Thanks.
-ATTDIRECTVCare
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Debcare
Tutor
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2 Messages
6 years ago
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mainmat
Teacher
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9 Messages
6 years ago
Hello everyone, I am new to DirectTV, but being a retired electronic technician, I've had experiences
over the years and I may possibly be able to resolve an issue or two. I just wanted to add, when programming
remotes, especially universal remotes, sometimes most people stop at the very first 'code' that seems to
work. However occasionally, that code will only operate one or two functions on the unit, (TV, sound bar, audio receiver).
I have found if you bypass that first code and go on to the next code, or search for the next code, that seems to operate the
unit, it will be the one that operates all the functions rather than just one or two buttons. I have experienced in the past
that some codes only partially operate some units and not all of the functions.
I hope this is not too confusing and helps someone.
Thanks,
Matman
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pfitzger
Tutor
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2 Messages
6 years ago
the remote control for the mini keeps linking to genie dvr instead of the tv in spare bedroom.
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jlee629
Contributor
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1 Message
6 years ago
I had my remote all set with all the Spanish channels, and all other garbage channels edited out of the guide. Well , for some reason, they are all back. What happened ? And how can I get it back to how I had it ?????? I Really hate having to go through all the garbage to see whats on.
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