Community Support
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263 Messages
How to Return DIRECTV Equipment
DIRECTV Equipment Return Information
If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed up & shipped out at no charge. The process takes less than 5 minutes.
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Find FedEx Office locations at www.fedex.com/attreturns.
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Find The UPS Store locations at www.theupsstore.com/locations.
What doesn't need to be returned?
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The dish - it belongs to you.
- Some equipment in some instances. You'll receive an email detailing the equipment.
Tips
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We encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit. Charges may appear 1-2 months if the equipment is not returned timely.
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Keep the receipt with the tracking #.
Billing Or Shipping Issues
If you are charged for the equipment you have returned or there is not a FedEx or UPS location within 10 miles of you, chat with us.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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263 Messages
5 years ago
Wondering how to return DIRECTV Equipment? Check out the post above!
ChrisZ, AT&T Community Specialist
(edited)
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pap200
Contributor
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1 Message
5 years ago
Can I return the direct TV equipment without a return label and without any box.
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rhettatouille
Contributor
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3 Messages
4 years ago
I work at an att that is an authorized dealer. Taking the equipment to a fedex or ups works as long as they are corporate store, but this does not help where I live or many other small towns that only have authorized dealers. The closest one to me is an hour away. In this situation you must call directv and get them to send a box with a prepaid shipping label or at the least email a label. The last customer I talked to said the person on the phone said they can't send boxes out anymore, so you must explain that there is not a corporate in your location. The reps on the phone don't recognize the distinction, and will tell you to go to your local fedex whether or not it is a corporate location.
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davewi
Teacher
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11 Messages
4 years ago
I am having major install problems (can't get it done). Customer Service has said they can't help me. Who do I call?
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rhettatouille
Contributor
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3 Messages
4 years ago
If it is to replace equipment or do repairs you will need call customer service. If it is a problem with the initial install and the account is still pending, you should go to an att store and get them to change the installation date, this will be much easier than trying to talk to customer service about it. The only problem is that it may not be as soon as you'd like as the system will just generate the next date available. Unfortunately the failed installs don't get any priority over new installs. The only way to get it installed sooner than the date generated is if a rep or the store manager has some of the local installers contacts to see if they could fit an extra install in there schedule, which they usually can.
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davewi
Teacher
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11 Messages
4 years ago
to go somewhere to find a manager and hope they have inside contacts. I
guess it is too much to expect that when an installation is scheduled they
might show up or at least call to say they will be late or need to
reschedule. I still can't believe there is absolutely no customer service
and it appears to be acceptable.
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rhettatouille
Contributor
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3 Messages
4 years ago
When an insall fails to go through it is on the installers, and if reps in a store have no way of getting in touch with them the only option is to reschedule on the customers account. You can go to an att store and they can reschedule an install date but expect it to be 4 days to a week from the time its rescheduled.
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Kristiepigg
Contributor
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2 Messages
4 years ago
7days and no box or return label. They seem to not care.and try to charge you anyway.
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litzdog911
ACE - Sage
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44.3K Messages
4 years ago
They changed the equipment return process a year ago. You're supposed to take any equipment they want returned to a UPS or FedEx Shipping Center, along with your DirecTV account number. Be sure to get a receipt.
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davewi
Teacher
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11 Messages
4 years ago
It is a shame AT&T is doing so much damage to their reputation with Direct TV. I spoke with an installer that finally did the job properly and he said Customer Service is in Columbia or one of numerous other countries so not to bother calling them, he is right, they can't help anyway! I guess AT&T is not monitoring any of this and it is all acceptable to them. I wrote a letter and it was met with silence too.
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cinsan123
Contributor
4 years ago
What specific equipment do i take to UPS iF I am trying to return tv receivers? Just the receivers? Nothing else? No cables, etc.?
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litzdog911
ACE - Sage
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44.3K Messages
4 years ago
Yes, just the Receivers, along with their access cards.
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Romash29
Contributor
4 years ago
I cancelled my DirectTV service a year ago and have a credit of over $100 that I would love to get back. I have made numerous calls to AT&T and have been told that I do not have to return my equipment due to its age, however I do need to return my access card. No one seems to know how I am to go about returning it. I receive a monthly statement telling me I have a credit. Can someone please tell me how and where I can return my access card to get my money back?
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shannon02
ACE - Expert
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17.6K Messages
4 years ago
They send you a envelope within 30 days to return the cards but since there has been so much time passed there maybe nothing you can do.
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bartski
Contributor
4 years ago
when returning the equipment , you send back the controller and the control box. do you need to send back the anond on the dish and what about the cables and such.
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