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New Member

Tuesday, April 21st, 2020 12:01 AM

I need an appointment

I’m in the phone with someone x an hour and they hang up on me

Accepted Solution

Official Solution

ACE - Expert

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19.3K Messages

3 years ago

Many call centers closed, employees on extended leave, have left them sort staffed. So long hold times, and probably an overtaxed phone system, are the results of Covid-19.

Just got to call again. This is a public customer to customer forum. Sometimes we can give guidance that avoids a service call, or gives more info that you need in preparation, if we had details of the situation.

ACE - Expert

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18.6K Messages

3 years ago

The only way to setup a tech visit is by phone.

New Member

3 years ago

I’ve waited over an hour after being bounced around.  I’m pretty (Edited per community guidelines).

(edited)

New Member

3 years ago

Called again, and being bounced again.  It’s an internal number so I can’t call it.   

terrible start for a new TV service.  At this point I’m ready to tell them to take it and shove it.

ACE - Expert

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19.3K Messages

3 years ago

@Kldavenport1 

 

As mentioned 4 months ago, they are very short staffed because of Covid. Hopefully as restrictions in each state ease up they will be able to start getting back to normal staffing levels.

 

This is a public forum of other customers so we cannot see your account or appointment (assuming that is why you are here as you haven't given any details about what your issue is). If you want guidance from other customers, we need something to go on.

 

Otherwise, call DirecTV's customer support number. Careful with "internal" numbers, as too often those are either 3rd party or an AT&T store (which are not DirecTV employees so can only send in a order for new service and then it is hands off).

 

https://support.directv.com/contact

Customer Service

 

800.531.5000 | Pay Bill Order Movies Refresh Your Receivers
General support daily, 8 a.m. – 12 a.m. ET

Community Support

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18.1K Messages

3 years ago

We are here to help, @Kldavenport1.

 

Is this regarding your install appointment?

 

Can you provide more information for us, so we can better assist you?

 

Let us know more information so we can point you in the right directtion.

 

Marc, AT&T Community Specialist

New Member

3 years ago

I need a Direct TV appt for technician to come out as I was on phone with tech service and couldn't fix my Direct TV, code 771.

New Member

3 years ago

I need a technician appt as my direct TV when I turned  TV on this afternoon  says code 771, satellite  not connecting. I was on phone with technician over 30 minutes and he couldn't get it fixed.

ACE - Expert

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19.3K Messages

3 years ago

@Mydachshunds_2 

What models are each box?

Which ones have the issue?

Some things to try first. Verify coax is finger tight to each box. Red button reset (or unplug power for a minute) and turn back on in a specific order (only what you have of course): Genie > WVB > Client > HDDVR > HD non-DVR.

If that doesn't fix then it does need a tech to further check connections and/or alignment of dish. Unfortunately we cannot request a tech for you as this is a public forum of other customers. Calling is the only way to get a service call ($99 or covered if you have their optional Equipment Protection Plan).

New Member

2 years ago

I want to move my TV and receiver (main one) from one bedroom to another.  The rooms are side by side with a wall in between.  Is this something I am able to do myself or do I need a technician to move it?  (I have no idea why the main receiver was put in a bedroom instead of the front room in the first place).

ACE - Expert

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18.6K Messages

2 years ago

If the main TV is 4K then no as there is only one mini capable of outputting 4K the C61K.

New Member

2 years ago

waited on hold 20 minutes today just to be disconnected.  We had new AT&T uverse put in, and there's a long orange extension cord going from our telephone pole to the house.  Is this necessary or was it for the temporary installation?  I've called FOUR times now and not gotten an answer.

ACE - Expert

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18.6K Messages

2 years ago

This is the DirecTv sat forum, try the uverse forum.

ACE - Expert

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19.3K Messages

2 years ago

@pace 

This forum is for DirecTV which has nothing to do with your AT&T U-Verse install. Verify the navigation path at the start to post in the correct section of the forum.

However the entire forum is customer to customer. If you want official support then you calling is still your option.


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