Issues since connecting to a Sony X720E - 4K Ultra

Frequency	Issue	Temporary Fix	Researched Fix	Outcome	Need
85%	When turning the TV on, get blue screen and get the message, "no signal. Check the external input or select another input using the input button"	Unplug DVR, plug back in, DVR would reset	Sleep setting. Turned off the sleep setting so DVR would stay on all the time.	Turn TV, logo is there, have to reset the DVD	Permanent fix
10%	Turn on, get a moving picture with volumn, but can't change the channel	Turn on and off		Fixes it but takes time to reset	Permanent fix
1%	Turned tv on, tried to change channel. Channel was frozen, afterwhile started changing channel on it's own				Permanent fix

Accepted Solution

Official Solution

Community Support

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17.5K Messages

5 years ago

Do you have a manufacturer certified 4K ready TV ? If your 4K TV is not certified DIRECTV Ready, you will need our latest Genie.

Also check out the article to troubleshoot and resolve 4k TV issues.

Dee, AT&T Community Specialist

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Contributor

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2 Messages

5 years ago

I will get the latest Genie and give it a try. Thank you. Once I find that it works, I will accept the solution.

Thanks again!

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