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New Member

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2 Messages

Fri, Oct 22, 2021 2:12 AM

Local channels sound and picture not matching up

Local channels are not matching up the sound with the pic and when recorded sometimes they do not have sound at all. Been a couple weeks going on and it’s only on our local channels 8, 12, 45

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hello @Vernon09. Thanks for reaching out.

Let's try some steps first.

Sometimes, Secondary Audio Programming (SAP) creates sound problems. If you're listening to SAP Dolby Audio, try switching back to the primary language:

1. Press INFO on your remote control.

2. Press the right arrow to highlight Audio/Video on the info bar.

3. Select English Dolby Audio.

You can also try to rewind the program you're watching. If you have a DVR, go back a few seconds, then fast-forward to return the live broadcast.

Please let us know how it goes. We'll be happy to help.

Esteban, DIRECTV Community Specialist

New Member

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2 Messages

1 m ago

No change with this turned on. Also commercials are playing their music still and it’s showing the show it’s just like it’s so far behind and only local channels 

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Thanks for trying and letting us know @Vernon09.

Are you running cables from the receiver to your TV through another device, like a stereo or sound system? If so, let's try these steps:

1. Check that the device connected to the TV and the receiver are powered on.

2. On your remote control, press TV INPUT to cycle through inputs, such as HDMI and HDMI3. If nothing happens, try programming your remote control.

3. If the problem persists, try connecting the receiver to the TV.

4. If the sound returns, the problem is with the device connected to the TV and receiver. Refer to the device manual for instructions on how to change audio inputs and settings.

If you're not running cables from the receiver to the TV through another device, the issue could be the cable. Try tightening the cable connection or using a different cable.

We'll be her waiting for any updates.

Esteban, DIRECTV Community Specialist

New Member

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1 Message

1 m ago

Have the same issue here. ONLY local channels are experiencing the delay between audio and video. Makes them unwatchable. All other channels are fine. R16/300 reciever, Seattle area local channels. How can you point to an equipment/cabling issue if 95% of the channels I recieve work just fine?

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hello @fishinthewa! Thank you for reaching out.

 

Your current concern with local channels is a known issues of which the broadcast center is aware and working to resolve as soon as possible. 

 

We apologize for this inconvenience. 

 

If you need further assistance, do not hesitate to reach out.

 

Faith, DIRECTV Community Specialist.

shannon02

ACE - Expert

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15.3K Messages

1 m ago

The R16 will be a brick when DTV finishes shutting down the MPEG2 channels, you need to use the swap offer to replace the dish and receiver to update to MPEG4.


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