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New Member

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3 Messages

Sun, Jul 4, 2021 12:33 PM

Loss of WAN connection with Genies

I have an HR 44 receiver with several Genie G41-500s throughout the house. Each of the sets using a genie is also connected into the wall through coax.  I also have Verizon FIos for intenet.

Currently, at my Verizon router, there is a coax cable coming out of the wall that goes into a DirecTV Connected Network Adapter (see image). An ethernet cord comes out of the CNA and into the WAN port on the current router.

I am changing routers, and will need to change the location of the router to a spot where there is no DirectV coax feed. Can anyone tell me what will happen if the coax feed is no longer connected to the router through the CNA? Will the Genies be ok, as they are also connected through coax? They are currently working with this set up. Thank you.

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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12.1K Messages

5 m ago

We can help with your Genie connection, @dctobin.

 

If you're not able to connect your coaxial to your receiver, use these steps to connect to your Wi-Fi.

  1. Press MENU on your remote.
  2. Select Settings, Network Setup, Connect Now. If you're reconnecting to the internet, select Reconnect Now.
  3. After the system checks the connection status, select Set Up Wireless.
  4. Select Push Button Setup.
  5. Push the WPS button (the one with the logo) on your router. The Genie detects the device. It may take a minute or two to verify the connection.

Once connected to your network, you'll receive an Internet Setup Successful screen and can enjoy the benefits of being connected!

 

We have more Genie Set Up help here.

 

We're here if you need us. 

 

Rickey AT&T Community Specialist

 

shannon02

ACE - Expert

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15.3K Messages

5 m ago

You will lose internet to the DTV receivers so no On Demand, start from the beginning and paying for PPV with the remote.  You can use an Ethernet cable from the HR44 to a net switch or to the router to reconnect the internet or use the built in WiFi.

New Member

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3 Messages

5 m ago

Thank you!

New Member

 • 

3 Messages

5 m ago

Thanks!

DIRECTVhelp

Community Support

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12.1K Messages

5 m ago

No problem, @dctobin!

 

Don't hesitate to let us know if you need further assistance. We're here.

 

Kanesha, AT&T Community Specialist


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