Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

jjgsag's profile

Contributor

 • 

3 Messages

Tue, Oct 30, 2012 12:27 AM

No local channels on HD receivers

WE just got directv and now my wife wants to switch back to comcast because we lost the local channels.

The local channels are gone from the DVR and the HD receivers but are working on the basic receivers.

We have 1 HDDVR, 3 HD receivers and 2 basic receivers.

Any suggestions? I can't be bothered switching boxes every hour because of lost service.

Tutor

 • 

11 Messages

10 years ago

Hurricane Sandy has wiped out the broadcasting center for 8 states along the eastern coast. This affects only the HD locals from Florida up. You can still watch the SD version of the channels. For most HD users this requires changing the settings to display both HD & SD channels in your guide.

Step 1. hit the "menu" button on your remote.

Step 2. Navigate to "settings & help" and then select "settings".

Step 3. select "Display".

Step 4. select "preferences".

Step 5. navigate to "guide HD channels" and select to change it to read "show all channels".

THIS WILL NOW DISPLAY THE SD VERSION IN YOUR GUIDE AND YOU SHOULD BE ABLE TO VIEW THESE CHANNELS. DTV HAS NOT YET BEEN ABLE TO CONFIRM WHEN THE HD VERSION WILL BE BACK UP BUT THIS SHOULD GET YOU BACK TO WATCHING THE VOICE OR REVOLUTION TONIGHT.

peds48

Expert

 • 

32K Messages

10 years ago

DirecTV
Important Alert: Due to a fiber outage customers in the markets listed below are experiencing HD channel signal issues. While we work on restoring the signals as quick as possible, please know you may still watch the SD channels in your market. 

Markets include Albany NY, Atlanta GA, Baltimore MD, Bangor ME, Beaumont TX, Boston MA, Charleston SC, Charlotte NC, Florence - Myrtle Beach SC, Fort Myers FL, Gainesville FL, Greensboro NC, Greenville NC, Harrisburg PA, Hartford CT, Hattiesburg MS, Jackson MS, Jacksonville FL, Lake Charles LA, Miami FL, New York NY, Norfolk VA, Orlando FL, Philadelphia PA, Portland ME, Providence RI, Raleigh NC, Richmond VA, Savannah GA, Springfield MA, Tampa FL, West Palm Beach FL, and Wilkes Barre PA.

For continued information stay tuned to our Hurricane Sandy Channel numbers 325 and 349. 

Thank you and stay safe.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.