Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

tamsin68's profile

Contributor

 • 

2 Messages

Mon, Oct 29, 2012 11:43 PM

No Local Channels

I am not able to receive any of our local channels. It started at 7:00 pm. I have tried calling Directv twice and get a busy signal.

Contributor

 • 

1 Message

10 years ago

Same in West Palm. Must be a large problem, customer service lines are busy Quote: Originally Posted by tamsin68 

I am not able to receive any of our local channels. It started at 7:00 pm. I have tried calling Directv twice and get a busy signal.



peds48

Expert

 • 

32K Messages

10 years ago

looks like local channels are down due to hurricane Sandy 

Contributor

 • 

1 Message

10 years ago

It would seem to me that DirecTV should provide a way to receive local channels. Could be dangerous in an emergency...like a hurricane. I guess I'll have to invest in an HD antenna afterall.

 

My Comcast internet connection is still working here in Jacksonville, even with a hurricane hitting New York.

Contributor

 • 

3 Messages

10 years ago

I have same problem but the local channels work on the basic receivers but not the HD receivers or DVR/HD master

Contributor

 • 

1 Message

10 years ago

I set my hddvr to show all channels. The local sd channels work just not the hd.

Tutor

 • 

11 Messages

10 years ago

Hurricane Sandy has wiped out the broadcasting center for 8 states along the eastern coast. This affects only the HD locals from Florida up. You can still watch the SD version of the channels. For most HD users this requires changing the settings to display both HD & SD channels in your guide.

Step 1. hit the "menu" button on your remote.

Step 2. Navigate to "settings & help" and then select "settings".

Step 3. select "Display".

Step 4. select "preferences".

Step 5. navigate to "guide HD channels" and select to change it to read "show all channels".

THIS WILL NOW DISPLAY THE SD VERSION IN YOUR GUIDE AND YOU SHOULD BE ABLE TO VIEW THESE CHANNELS. DTV HAS NOT YET BEEN ABLE TO CONFIRM WHEN THE HD VERSION WILL BE BACK UP BUT THIS SHOULD GET YOU BACK TO WATCHING THE VOICE OR REVOLUTION TONIGHT.

peds48

Expert

 • 

32K Messages

10 years ago

Quote: Originally Posted by dimlight85 

It would seem to me that DirecTV should provide a way to receive local channels. Could be dangerous in an emergency...like a hurricane. I guess I'll have to invest in an HD antenna afterall.

 

My Comcast internet connection is still working here in Jacksonville, even with a hurricane hitting New York.


DirecTV has a dedicated channels covering the hurricane.  it is channel 325 or 349

Contributor

 • 

2 Messages

10 years ago

Thanks! I can get the SD local channels.
peds48

Expert

 • 

32K Messages

10 years ago

DirecTV
Important Alert: Due to a fiber outage customers in the markets listed below are experiencing HD channel signal issues. While we work on restoring the signals as quick as possible, please know you may still watch the SD channels in your market. 

Markets include Albany NY, Atlanta GA, Baltimore MD, Bangor ME, Beaumont TX, Boston MA, Charleston SC, Charlotte NC, Florence - Myrtle Beach SC, Fort Myers FL, Gainesville FL, Greensboro NC, Greenville NC, Harrisburg PA, Hartford CT, Hattiesburg MS, Jackson MS, Jacksonville FL, Lake Charles LA, Miami FL, New York NY, Norfolk VA, Orlando FL, Philadelphia PA, Portland ME, Providence RI, Raleigh NC, Richmond VA, Savannah GA, Springfield MA, Tampa FL, West Palm Beach FL, and Wilkes Barre PA.

For continued information stay tuned to our Hurricane Sandy Channel numbers 325 and 349. 

Thank you and stay safe.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.