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C

New Member

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2 Messages

Mon, Oct 11, 2021 6:54 PM

No video or sound appears on TV

I disconnected my TV and unplugged the DirecTV receiver/DVR for several weeks.

I moved both TV and DirecTV receiver/DVR to another room where a mini used to be...  TV with DirecTV receiver/DVR showed a picture and sound but couldn't change channels or watch recordings.

I bought a smaller TV and reconnected to DirecTV receiver/DVR back in its original location.  New TV works with for internet apps, but no picture or sound with Reconnected DirecTV receiver/DVR.


My bill is paid up to date.

Do I have to do something to the DirecTV receiver/DVR when I connect to the new smaller TV?

Accepted Solution

New Member

 • 

2 Messages

13 d ago

I left the receiver plugged in and connected to the internet over night and the next time I tried to use it, everything worked.  I guess something had to get downloaded and reinitialized.  

If you have this problem, just follow the instructions and be patient.  The problem fixed itself.

DIRECTVhelp

Community Support

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11K Messages

13 d ago

Hi @cbpadm, we are happy to help you.


Let's start by
troubleshooting your receiver to get your DIRECTV service fixed.


Please let us know how it goes, we'll be here for you.


Mariana, DIRECTV Community Specialist
DIRECTVhelp

Community Support

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11K Messages

12 d ago

Hello @cbpadm .

We're glad to know the situation was resolved. For support in the future feel free to reach us back.

Have a great day!

Katherine, DIRECTV Community Specialist


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New to the Community? Visit the Community How-To and Guidelines to get started.