Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

Boss2511's profile

Tutor

 • 

4 Messages

Sun, Sep 23, 2018 7:30 PM

On demand not working

Since I got direct TV and this genie 2 I haven't been able to watch on demand or start shows from the beginning. I can get as far as selecting a season to watch but says"sorry! We have no programs at this time that match the filter you selected" Doesn't matter the show or channel. Says I have software 0x110b .  Redh.com says active software is 0x1088. I tried forcing a software update several times and don't get that software just 110b. I tried calling and chat and the tech that installed it. They told me to reset it. One told me remove and reinstall the Sim card. One said it's a known issue and no known fix and there working on it .Nothing has worked .

 

When I try to start a show from the beginning I get "receiver not ready .this receiver is not ready for downloads. This may take up to 3 hours"

 

Is there a known fix for me or is this just something that has no fix?  Ready to cancel this service and go back to Comcast which I hated but all the features worked.

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

 • 

16.8K Messages

4 years ago

Hello @Boss2511,

 

After restarting and refreshing your equipment if any update is available your Genie 2 will automatically start downloading it. You can follow the steps listed in this Refresh Your DirecTV Equipment Support article to give it a try. We hope this helps!

 

James C., AT&T Community Specialist

Constructive

Employee

 • 

1.2K Messages

4 years ago

This may be a stupid question but do you have your receiver connected to the internet?

Tutor

 • 

4 Messages

4 years ago

Reset was the first thing done and redone about 30 times .I have the hc17-100 and mini genies that are wireless .  Tech came today. He said and I know this is wrong that it doesn't do internet through the internet port it use this adaptor that uses a cable splitter and either net cable. This made no change to on demand but now the apps don't work and says I have no Internet connection .  He said that it will work in 3 or 4 days.....insane I've spent more time on the phone and chat and with techs than my 30 plus years paying for cable. The lack of knowledge about this genie 2 p o s  is disgusting .The first tech had to call someone on how to install it. Phone and chat I get a different answer and solution. Now a new tech says the first installed it wrong but according to the install guide from att it was installed right. I'm better off just accepting the fact that att can't get there act together and I just won't get what was the number one reason I switched from Comcast until my 2 year contract is up. 

Tutor

 • 

4 Messages

4 years ago

Day 2 still not working behaving exactly the same

DIRECTVhelp

Community Support

 • 

16.8K Messages

4 years ago

Hi @Boss2511!

We understand how you feel. The engineering team is already working on it to provide a solution as soon as possible. We apologize for any inconvenience and we appreciate your patience.

Let us know if you need anything else!


Yetty, AT&T Community Specialist

TexasBrit

ACE - Expert

 • 

13.9K Messages

4 years ago

The software you have 110B is a newer version than 1088 which is why the system won't load 1088.

Tutor

 • 

4 Messages

4 years ago

Still doesn't work I have given up


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.