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New Member

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4 Messages

Thursday, May 25th, 2023 4:18 AM

Picture Freezing

I sent in my old DirecTV Genie receiver back because the fan was not working I figured it was freezing because the receiver was over heating. I sent them a 2018 unit they sent me back a 2015 refurbished unit and again the fan didn't work. I tried everything, plugging the receiver into a wall outlet by passing a surge protector. Changing the HDMI cables from the receive to the TV. The upstairs TV is is working fine with its own receiver and they both use the same dish. The fact that the TV upstairs is working perfectly can't be the satellite signal. Very Frustrating. Maybe I need a current Genie Receiver not an old refurbished one from 2015.

ACE - Expert

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19.9K Messages

1 year ago

From the HR44 Genie to the present HS17 Genie2 the fan only runs if it is overheating as it is an emergency only fan.  There is no way to get a specific year or model as DTV considers all HR44/54 Genies are the same and they send the next one available.

(edited)

ACE - Expert

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20.7K Messages

1 year ago

@Pluto591 

Year of box means nothing as they are made to same specs, if they are the same model. A warranty replacement only gets same model or newer, no guarantee beyond that and year is never a factor.

How is it freezing? (picture frozen on screen, error message, etc.)

What makes you think it is overheating?

Other issues?

Which model Genie do you have? (there are 3 lines and the regular has 3 generations)

Genie: HR34, HR44, HR54 (or revised HR54R1)

Genie Lite: H44

Genie-2: HS17

New Member

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4 Messages

1 year ago

The picture starts to pixelate and it freezes for about 10-15 secs and its back on. It might go for another 10 mins and does the same thing.

  • The model I have is HR54-500
  • Error message that comes up is 775
  • The receiver feels warm to the touch maybe that's supposed to be that way.
  • Checked all the cables and they are fine.
  • The satellite dish itself is free from trees etc.

ACE - New Member

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5.2K Messages

1 year ago

The power that the HR54 gives to the SWM LNB could be insufficient, thus causing error 775. Do you have any other receivers in your setup (if so, name model number (s) as well as if error 775 also shows up on them)? 

The receiver should not be warm to touch, the HR54 should be lukewarm but not WARM. 

New Member

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4 Messages

1 year ago

I have a receiver upstairs model HR24-200 which is working fine and its 13 years old.

I just have these 2 units the HR54-500 in the family room and the HR24-200 in the upstairs bedroom.

ACE - New Member

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5.2K Messages

1 year ago

That’s odd. The HR24 functions fine, while the HR54 is showing error 775? Are you using an external SWM power inserter (usually gray or black with a green light and it is plugged into the wall)? You may try swapping the locations of the two receivers with the known good working location (the HR24). Essentially, place the HR54 where the HR24 currently resides and see if 775 continues. If so, you have a defective receiver. IF NOT, the wiring going to the HR54 is defective (this would be bad cabling to the HR54 location, a bad SWM splitter/multi switch).

(edited)

New Member

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4 Messages

1 year ago

Don't use an external SWM power inserter. I will switch the receivers and see if I still get the 775 message.

Thanks for your help

ACE - Expert

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19.9K Messages

1 year ago

You need to also change the coax connected to the HR54 to the red power pass through port on the SWM splitter.

ACE - Expert

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19.9K Messages

1 year ago

@detuch254 OP has already replaced the HR54.

ACE - New Member

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5.2K Messages

1 year ago

The replacement could also be an issue. It’s definitely not unheard of as I know sometimes DIRECTV sends defective replacements (whether this is accidental and occurs during shipment or some other reason?)


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