I sent in my old DirecTV Genie receiver back because the fan was not working I figured it was freezing because the receiver was over heating. I sent them a 2018 unit they sent me back a 2015 refurbished unit and again the fan didn't work. I tried everything, plugging the receiver into a wall outlet by passing a surge protector. Changing the HDMI cables from the receive to the TV. The upstairs TV is is working fine with its own receiver and they both use the same dish. The fact that the TV upstairs is working perfectly can't be the satellite signal. Very Frustrating. Maybe I need a current Genie Receiver not an old refurbished one from 2015.