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New Member

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6 Messages

Thursday, April 6th, 2023 12:11 AM

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Property Damage Due to Dish Installation

A former tenant of mine had direct tv install a dish  at my property and it was not properly installed. Specifically, hole for the dish was not properly patched and thus rain water damage had occurred. I would like to start a claim so direct TV can cover the cost of repair. I have made efforts to chat with direct TV 4x and called this number 8x (800.288.2020), and nobody has assisted me. I either get flat out denied because I have no active account number, cold transferred to the general support line, or get hung up on. I am seeing if posting the issue here works before generic linked in hunting for executive support. 

Accepted Solution

New Member

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6 Messages

1 year ago

Appreciate the undercover employee blurbs, I went the linked in route and a case has been created in which this is being addressed. 

ACE - Expert

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19.8K Messages

1 year ago

Your tenant is the only one that can file a damage claim as they are the account holder otherwise you have to take them to court or take it out of the security deposit. 

New Member

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6 Messages

1 year ago

This is a former tenant; they no longer live in the property and thus does not have an active account at the property. 

ACE - Expert

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19.8K Messages

1 year ago

Doesn't matter, only the account holder can file a damage claim.  You can try filing a BBB complaint but may do nothing as you are not the account holder.

(edited)

New Member

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6 Messages

1 year ago

What would filing a bbb complaint accomplish? Its a neatral 3rd party that encourages resolutions; it has no authority. Also to say that direct tv will address claims filed by customers wouldn’t address all situations. If a direct TV vehicle rammed into a community gate, we are saying that they are in the clear unless a customer writes in? 

ACE - Expert

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19.8K Messages

1 year ago

A BBB complaint kicks it to corporate.  Comparing apples and oranges, your tenant authorized DTV to install their system and assumed all liability for reporting damages, a service vehicle hitting property is on them and their insurance company.    

New Member

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6 Messages

1 year ago

I’m not sure what the expectations were on here but all of this advice is given from the perspective of either a) a direct tv customer service rep or b) someone who understands basics of frontline processes, but does not recognize the bigger picture of how issues are addressed once it gets past step 1.


Example: “bbb kicks it to corporate”: there are no active bbb employees on payroll actively monitoring customer complaints on the internet and then formally filling them to direct tv and other companies through a unique case management system. 

In my example of a direct tv service vehicle hitting a community gate (keyword community), it’s assumed that this is a direct tv customers gate at their front yard. My point is if the gate is hit and no direct customers are nearby, is direct TV not liable because there is no account #? 

Breaking this down: Direct TV caused damage to my property due to negligence in their installation. You are implying that they are absolved of any responsibility because the previous tenant / customer didn’t address it directly. This doesn’t take into consideration of nuances such as this problem has not been apparent for months due to seasonality (ie it’s starting to rain in the area).

I can go on linked in and DM a VP and a case number will be created on my behalf within 24 hours. The responses here reflect those of someone who has never had significant scope or responsibility. 

ACE - Expert

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19.8K Messages

1 year ago

A vehicle causing damage to property is the responsibility of the driver and the company and should be reported to the police, they don't need to be a customer to report it.  

I tried to edit my post to include that filing a BBB kicks it to corporate that usually results in a call from the office of the president.  Some posts I've seen here say that posting on DTVs twitter/facebook or other social media pages may help.

New Member

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6 Messages

1 year ago

With this logic:


Property Damage from Direct TV vehicle + employee = Police Resolution 

Property Damage from Direct TV employee = Corporate Resolution.

Both instances are civil matters, not criminal. 

Contributor

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173 Messages

1 year ago

What do you mean by "hole for the dish was not properly patched?"

ACE - Expert

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20.6K Messages

1 year ago

Tennent had DirecTV installed. There was damage as a result. As the landlord you take it up with the Tennent. It is the tenant's responsibility to file a damage claim, or handle the repair and/or cost themselves (per landlord/tenant agreement), as the install was done under their direction for their account.

As the account was not yours, this means you cannot file the damage claim to DirecTV and must deal with the (former) tenant instead.

A driver causing an accident (i.e. damage to a community gate) is another matter. That is not caused by poor install, but a car accident.

ACE - Expert

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20.6K Messages

1 year ago

@PropertyDamageClaim99 

There are no "undercover employee blurbs" as we are not employees. Those who for DirecTV are tagged as such, though unless they are part of the listed 'help' team they are posting on their personal time. We are other experienced consumers and what you've desicribed has been discussed a few times over the years in the forum.

1 Message

3 months ago

I'm sorry to hear about the property damage caused by the dish installation. It's definitely frustrating when you're unable to get the assistance you need from Direct TV to address the issue. It sounds like you've been through a lot trying to resolve this matter.


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