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tomlay's profile

Contributor

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5 Messages

Friday, March 22nd, 2024 4:05 PM

Record Series on Unavailable Channel

I have a series recording set up for my favorite NBA basketball team.  The DVR tries to record it on a channel that I do not receive.   I contacted technical support and they said my DVR was bad and needed to be replaced (for $180 or sign up for the warranty package).   I do not believe this will solve my problem.  Has anyone else had this problem? Has anyone been able to resolve it?

Community Support

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20.3K Messages

3 months ago

We are sorry for the inconvenience you have with the DVR. Please see your private note, so we can take a closer look at your case. Jhonny, DIRECTV Community Specialist

 

Contributor

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5 Messages

3 months ago

How do I see a private note?

Community Support

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20.3K Messages

3 months ago

Private Message/Direct Message (PM/DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". We'll send you a DM to discuss your concern. Christian, DIRECTV Community Specialist

ACE - Expert

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19.8K Messages

3 months ago

Replacement of defective receivers is free you only pay $20 for shipping.

Use the guide to find your team and press the record button twice.

Contributor

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5 Messages

3 months ago

I was quoted $180 for shipping and handling

ACE - Professor

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2.3K Messages

3 months ago

Receiver replacement is free with or without the protection plan,  without the protection plan you have to pay for shipping $19.95 definitely not $180.00 and just because it's recording on a non authorized channel doesn't mean it needs replaced. If you set the recording up via a search this is what can happen,  serlt it up from the guide not a search 


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